Mail Services Clerk

Ccmsi • Scottsdale, AZ

8d • Onsite

About The Position

We're looking for a dependable and organized Mail Services Clerk to support our office and Workers' Compensation team. In this on-site role, you'll help keep daily operations running smoothly by processing and distributing mail, scanning and indexing documents, monitoring fax queues, updating claim files, and providing administrative support to claim associates. This position is ideal for someone who enjoys staying organized, working with details, and supporting a collaborative team environment.

Requirements

• Excellent verbal and written communication skills.
• Ability to set priorities, manage multiple tasks, and meet performance goals.
• Ability to thrive in a fast-paced, changing environment.
• Strong attention to detail, organization, and time management skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Flexible, accurate, and proactive in problem-solving.
• Ability to maintain confidentiality and exercise discretion.
• Reliable attendance during established business hours.
• Strong customer service focus with responsiveness to internal and external clients.
• Proficient in Microsoft Office & Proficient typing skills

Nice To Haves

• Bilingual (Spanish) proficiency- highly valued for communication with claimants, employers, or vendors, but not required.
• Knowledge of lower-level claim handling responsibilities.

Responsibilities

• Process and distribute incoming and outgoing mail, packages, and correspondence.
• Scan, index, and attach documents to electronic claim files.
• Monitor fax queues and route documents to appropriate team members.
• Provide administrative support to Workers' Compensation claim associate teams.
• Maintain accurate shipping, postage, and departmental records.
• Assist with claim file maintenance and document workflows.
• Prioritize tasks and ensure timely, accurate completion of assigned work.
• Provide excellent internal customer service while supporting a collaborative team environment.
• Monitor and Distribute Branch Offices Fax Folder's Daily

Benefits

• 4 weeks ( Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed