Mail Services Associate Lead

The Millennium Group•Raleigh, NC

About The Position

The Millennium Group (TMG), an award-winning business process outsourcing firm providing print, mail, document scanning, reception, and related office support services, is seeking a motivated Mail Services Associate Lead to support its office services operations. The role supervises and supports office services and courier staff, oversees site courier performance, and handles mailroom and internal delivery activities. It also involves tracking package and floor activity with handheld devices and other technology, using office software for administrative work, processing incoming and outgoing materials, and maintaining a safe, organized, and welcoming office environment.

Requirements

Previous experience leading a team in an office environment is essential.
One to three years of experience with Microsoft Office software, including Word and Excel.
Excellent customer service skills and a can-do attitude.
Excellent verbal and written communication skills.
Ability to work effectively individually or in a team environment.
Competency in performing multiple functional tasks.
Attention to detail.
Ability to handle mail and use a hand cart and flatbed.
Ability to lift up to 50 pounds.

Nice To Haves

An associate degree is preferred; a high school diploma or equivalent is also acceptable.
Two to five years of mail or print services-related experience is preferred, including knowledge of commonly used Office Services procedures.

Responsibilities

Supervise and support office services and courier staff.
Use handheld devices and other technology to track package information, floor check-ins and check-outs, and collect data.
Oversee site courier performance.
Perform administrative tasks using Microsoft Excel, Word, and other office management tools.
Handle materials received in the mailroom, including receiving, reviewing, documenting, processing, preparing, identifying, separating, delivering, and transporting them.
Prepare and process outbound courier shipments using a computer or service-provider equipment such as UPS.
Deliver, pick up, and transport materials within, between, to, and from various departments.
Pick up outbound boxes and packages from internal customer locations.
Sort items into categories according to established methods.
Prepare items for processing, shipment, or transportation.
Enter activity data in logs and maintain records.
Ensure safety procedures are followed at all times.
Keep the office environment organized, safe, and welcoming for employees and visitors.
Perform other duties as assigned by the manager.