Mail Processing Specialist

DCM Services • Bloomington, MN

1d • $18 - $20

About The Position

DCM Services, part of the Forte family of companies, provides document and mail processing solutions to clients. The Mail Processing Specialist serves as a link between hardcopy and soft-copy documents, ensuring client and company requirements are met. The role involves hands-on processing of incoming and outgoing mail, use of scanning equipment and indexing software, and ensuring documents move accurately and securely through company systems.

Requirements

• Associate's degree or equivalent experience.
• Strong attention to detail and ability to prioritize and multitask.
• Ability to work with minimal supervision while showing initiative.
• Clear verbal and written communication skills.
• Proficiency with Microsoft Office, including Excel and Word.
• Comfort suggesting process improvements while maintaining document control standards.
• Ability to sit or remain at a workstation for the duration of a shift.
• Regular, reliable attendance.

Responsibilities

• Process incoming mail by opening it, identifying clients, assessing document criticality, preparing and scanning documents, and retaining them according to company and client procedures.
• Create balance control spreadsheets for payments received via incoming mail and conduct quality assurance reviews before handing them off to Payment Processing.
• Gather, prepare, and scan documents received from clients, including conducting quality assurance reviews.
• Conduct quality assurance reviews, prepare, and post outbound mail.
• Use Datacap software to index correspondence to accounts in accordance with company and client procedures.
• Help maintain the imaging room and scanning equipment.
• Provide backup support to the Mail Processes Manager, including troubleshooting batch issues and performing quality assurance procedures as needed.
• Understand and adhere to company information, security, and privacy policies.

Benefits

• Bonus eligibility through the office program.
• Opportunity to develop skills in document imaging, data indexing, and process improvement.
• Supportive team environment with room to grow.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree