Mail Processing Lead & Machine Operator

Full Sail Media Design•Baltimore, MD

4d•Onsite

About The Position

Full Sail Media is seeking an experienced, dependable Mail Processing Lead & Machine Operator for its production team in Baltimore, Maryland. The role operates commercial mail processing and sorting equipment and postage metering systems to process direct mail accurately, efficiently, and on schedule while maintaining quality and postal compliance. The operator also helps coordinate daily mailing department activities, production schedules, workflow, and employee training. The position works with printing, bindery, and other production departments to move jobs efficiently through the facility and meet deadlines and customer expectations. Full Sail Media is a family-owned and operated commercial printing and digital marketing company. The company describes its values as helping others succeed, challenging and reinventing, having fun, and being humbly confident. It offers a collaborative production environment in which employees can take ownership of their work and contribute to customer and company success. Full Sail Media is an Equal Opportunity Employer and provides reasonable accommodations in accordance with applicable law.

Requirements

Previous hands-on experience operating commercial mail processing or sorting equipment.
Experience operating commercial postage metering equipment.
Working knowledge of USPS mailing procedures, sorting requirements, and postal regulations.
Ability to perform machine setups, adjustments, and basic troubleshooting.
Strong attention to detail and commitment to accuracy.
Ability to read and follow production job tickets and instructions.
Dependable attendance and a strong work ethic.
Ability to meet production deadlines.
Ability to work independently and collaboratively in a fast-paced production environment.
Ability to stand and work around production equipment for extended periods.
Ability to lift and move mail trays, boxes, and production materials, with or without reasonable accommodation.
Ability to perform repetitive tasks and safely operate industrial mailing equipment.

Nice To Haves

Experience working in a commercial printing, direct mail, or high-volume mailing facility.
Familiarity with USPS presort requirements, postal documentation, and mailing software.
Experience with mail processing equipment from manufacturers such as BlueCrest/Pitney Bowes or similar systems.
Previous experience coordinating workflow or training employees.
Mechanical aptitude and experience performing routine equipment maintenance.

Responsibilities

Set up, operate, and monitor automated mail processing and sorting equipment.
Operate commercial postage metering systems to apply postage and prepare mail for USPS acceptance.
Perform machine adjustments, basic troubleshooting, and routine preventative maintenance.
Process letters, flats, and other direct mail materials.
Sort mail and prepare trays, labels, and documentation according to USPS requirements.
Monitor machine performance, maintain production speeds, and minimize downtime and waste.
Review job jackets and production specifications to ensure accurate processing.
Verify mail counts, postage amounts, sorting accuracy, and completed job quantities.
Identify and resolve equipment issues or production discrepancies.
Coordinate with printing, bindery, and other production departments to move jobs efficiently through the facility.
Maintain a clean, organized, and safe work environment.
Help organize daily mailing production schedules and priorities.
Help train and support mailing department employees.
Monitor workflow to meet production deadlines and customer expectations.
Communicate production challenges, equipment concerns, and material needs to management.
Identify opportunities to improve department efficiency, accuracy, and performance.