Maître D (Senior Living)

Senior Living Communities Careers•Greenville, SC

About The Position

The Maître D assists dining staff, residents, members, and guests before, during, and after mealtimes to create memorable dining experiences and support resident satisfaction. The role works in restaurant and bar areas, focusing on professional service, a superior customer experience, and a respectful, safe environment. The ideal candidate has strong hospitality and food-and-beverage knowledge, excellent customer-relations and communication skills, and can work effectively in a fast-paced service environment with minimal supervision. The position requires an outgoing, confident, positive, focused, mature, reliable, empathetic, attentive, discreet, responsible, and well-presented team player who can also work independently. The Maître D upholds the company’s mission and maintains the confidentiality of resident and employee healthcare information in accordance with HIPAA standards. Work is indoors for most of the day in a dining and kitchen facility, with typical restaurant noise, lighting, flooring, and temperature conditions. Physical activities include extended standing or walking, lifting objects of 35 pounds or less overhead, moving objects of 50 pounds or less, and assisting with resident evacuations.

Requirements

At least two years of experience working as a Maître D’ in a four- or five-star establishment, or three years as a lead server.
High school diploma or GED.
ServSafe certification obtained within the last two years.
Excellent customer-service skills and the ability to understand and respond to individual resident, member, and guest needs.
In-depth food-and-beverage knowledge; wine and cocktail knowledge is essential.
Exceptional communication and presentation skills.
Problem-solving skills and the ability to think on one’s feet under pressure while remaining positive and attentive to detail.
Ability to organize time, plan ahead, prioritize tasks, handle urgent situations, and multitask.
Ability to work as part of a team, use initiative, and work with minimal supervision.
Ability to sell and promote naturally and confidently.
Professional conduct and a high level of confidentiality.
Experience with or good working knowledge of a computerized point-of-sale system.
Ability to work indoors for most of the workday in a dining and kitchen facility.
Ability to lift objects weighing 35 pounds or less overhead and move objects weighing 50 pounds or less.
Ability to stand or walk for extended periods and assist with resident evacuations.

Nice To Haves

Two years of experience in a similar position is preferred.

Responsibilities

Represent the campus positively and foster respect and courtesy among residents and employees.
Work within campus programs to promote the safety and well-being of residents and employees.
Uphold the company’s Mission Statement.
Maintain HIPAA standards and keep resident and employee medical or healthcare information confidential.
Escort residents and guests to tables during lunch and dinner service.
Greet residents professionally and positively.
Oversee the flow of guests within the restaurant.
Manage the bar and drink specials.
Maintain dining-room ambience, including lighting, music, cleanliness, and hygiene.
Proactively address resident and member questions and complaints.
Advise residents and guests on menu and beverage choices.
Promote in-house events, including winemakers’ dinners, cocktail events, and tastings.
Assist dining staff and residents, members, and guests before, during, and after mealtimes.