MA Certified - ENT

Ochsner Health•Covington, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of various backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs promptly and accurately and uses company data systems to document relevant medical information. The role supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions before departure, and prepares rooms for subsequent appointments. The employee must maintain clinical knowledge, technical skills, training, and credentials; follow applicable workplace drug and alcohol testing procedures when working in an occupational health clinic; comply with policies and standards; and remain current on applicable laws, accreditation standards, and regulatory requirements. This description summarizes the role and is not an exhaustive list of duties.

Requirements

High School Diploma or GED.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work: exerting 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other duties as assigned and comply with applicable policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory agency requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns promptly.