Luxury Wine Ambassador

Ste. Michelle Wine Estates • Woodinville, WA

5d • $19 - $25 • Onsite

About The Position

The Luxury Wine Ambassador serves as a trusted host, storyteller, and brand ambassador for Trothe at Chateau Ste. Michelle in Woodinville, Washington. The role creates personal connections with collectors, members, and discerning guests through polished hospitality, elevated wine knowledge, and genuine relationship building. It delivers intimate, ultra-premium experiences that reflect Trothe’s rarity, craftsmanship, and prestige while cultivating loyalty, advocacy, and direct-to-consumer growth. This is a full-time, hourly position eligible for tips, with required availability during evenings and weekends.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Class 12 MAST Permit and Food Handler’s Permit required.
• At least three years of customer service, hospitality, wine sales, luxury retail, fine dining, boutique hotel, private club, or similar guest-facing experience.
• Exceptional communication, customer service, sales, and relationship-building skills.
• Ability to engage discerning guests confidently and provide polished, personalized service.
• Strong organizational skills and ability to prioritize and handle multiple tasks in a dynamic environment.
• Proficiency in POS systems, reservation platforms, and basic computer skills.
• Passion for wine, hospitality, and creating memorable guest experiences.
• Responsible history of alcohol use and appropriate conduct, and fitness to be licensed, permitted, and/or certified by state or local regulatory bodies.
• Ability to lift and carry 50 pounds.
• Ability to stand and walk for extended periods.
• Availability during evenings and weekends.

Nice To Haves

• WSET Level 2 or higher, Court of Master Sommeliers certification, or equivalent wine education.
• Experience with CRM databases, guest preference notes, allocation programs, or luxury clientele practices.
• Familiarity with the Ste. Michelle Wine Estates portfolio and direct-to-consumer operations.
• Luxury hospitality, concierge, private club, fine wine, or ultra-premium brand experience.
• Knowledge of Washington wine regions, viticulture, vineyard sourcing, and premium wine production.

Responsibilities

• Welcome guests with genuine hospitality and tailor experiences to their interests, preferences, and occasion.
• Host intimate tastings, private appointments, and exclusive brand events showcasing Trothe’s vineyard sourcing and winemaking philosophy.
• Communicate wine tasting notes, vintage characteristics, vineyard details, production methods, and brand story in an engaging, approachable manner.
• Anticipate guest needs and provide seamless, intuitive service throughout each interaction.
• Build relationships with guests, collectors, members, VIP clientele, and prospective allocation clients.
• Foster brand loyalty through personalized follow-up and memorable service.
• Introduce guests to membership, allocation, and mailing list opportunities through relationship-based conversations.
• Represent Trothe’s values, exclusivity, craftsmanship, and commitment to excellence.
• Maintain hospitality spaces to high standards of cleanliness, presentation, readiness, and ambiance.
• Uphold elevated service standards and address guest questions or concerns calmly and professionally.
• Support private events, member experiences, winemaker dinners, and exclusive brand activations.
• Assist with event preparation, guest flow, execution, and breakdown while maintaining a polished environment.
• Collaborate with hospitality, culinary, winemaking, events, and direct-to-consumer teams.
• Recommend wine selections and collection-building options suited to guest preferences while supporting sales and client engagement.
• Use a consultative, service-first sales approach to support wine sales, allocation participation, and membership growth.
• Use POS systems, CRM tools, reservation platforms, and guest notes to support clientele and service execution.
• Assist with fulfillment, wine shipments, client gifts, special requests, and order processing while monitoring inventory, availability, and presentation standards.

Benefits

• Medical, dental, vision, and prescription health coverage for full-time employees, eligible on date of hire.
• Paid vacation and holidays.
• 401(k) with employer match.
• Employee wine discounts.
• Eligible for tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED