WINE STEWARD

The Kroger Co.•Torrance, CA

10d

About The Position

The Wine Steward creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The Wine Steward embraces the Customer 1st strategy, encourages associates to deliver excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role provides product information and recommendations, informs customers about wine specials, and assists with wine pairings and tastings. It also helps maintain department safety, equipment, and required temperature records.

Requirements

Knowledge of imported and domestic wine varieties, their flavor profiles, and how they are made.
Knowledge of industry trends in specialty wines and beers as they relate to consumers.
Experience working with wine and beer.
Retail experience.
High school education or equivalent.
Must be at least 21 years of age.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Pass the wine test once employed.
Second-language speaking, reading, and/or writing ability.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products and answer questions or make suggestions about them.
Offer product samples, consistent with company guidelines and applicable laws, to help customers discover products or items they ask about.
Inform customers of wine specials.
Provide customers with requested products.
Recommend wine items to help customers find the products they want and need.
Assist customers with pairing wine with items such as meat, cheeses, and desserts.
Collaborate with the store chef on wine tastings and other programs featuring wines.
Stay current with present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.