Wine Steward

Kroger • Farmington Hills, MI

5d

About The Position

The Wine Steward creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The Wine Steward supports the Customer 1st strategy and encourages excellent customer service while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• High school education or equivalent.
• Must be at least 21 years of age.
• Knowledge of imported and domestic wine varieties, their flavor profiles, and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to consumers.
• Experience working with wine and beer.
• Retail experience.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Pass the wine test once employed.

Nice To Haves

• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and answer questions or make product suggestions.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover items.
• Inform customers of wine specials and provide requested products.
• Recommend wine items and help customers pair wine with items such as meat, cheeses, and desserts.
• Collaborate with the store chef on wine tastings and other wine programs.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED