Wine Steward

Albertsons • Durant, OK

9d

About The Position

The Wine Steward provides exceptional customer service, maintains an engaging wine department, and promotes sales through product knowledge and merchandising. The role assists customers with wine selections, ensures product quality and inventory accuracy, and supports department profitability through ordering, display execution, and inventory management. The Wine Steward serves as a knowledgeable resource for wine, beer, and specialty beverages while complying with applicable laws and company policies.

The position includes helping customers choose wines and make pairings, educating them about products, maintaining department presentation and inventory, executing displays and promotions, and supporting and training associates. The Wine Steward collaborates with store leadership on sales, inventory, and customer satisfaction goals and follows alcohol-sale, safety, sanitation, and operational requirements.

Requirements

• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic math, inventory, and computer skills.
• Ability to frequently lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday.
• Ability to stock shelves and build displays.
• Flexible availability, including evenings, weekends, holidays, and special events.
• Strong wine knowledge and enthusiasm for customer education.
• Excellent customer service and sales abilities.
• Attention to detail in merchandising and inventory management.
• Commitment to compliance and responsible alcohol sales.
• Strong communication, organization, and teamwork skills.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous retail, wine, beverage, or hospitality experience preferred.
• Wine knowledge or industry certifications are a plus.

Responsibilities

• Assist customers with wine selections, pairings, and product recommendations; provide information about varietals, regions, producers, and tasting profiles.
• Promote sales through suggestive selling and product knowledge, handle customer inquiries, and resolve concerns courteously.
• Maintain a clean, organized, and visually appealing wine department.
• Monitor inventory and assist with ordering; receive, stock, rotate, price, label, and merchandise products according to company standards.
• Create displays, execute merchandising plans and promotional programs, and address out-of-stock or presentation issues.
• Assist with inventory counts, maintain accurate department records, monitor product movement, and identify opportunities to improve sales and reduce shrink.
• Maintain proper storage conditions for wine and specialty beverage products.
• Stay informed about industry trends, new products, and customer preferences; develop and share product knowledge with customers and team members.
• Participate in training programs and tastings as required.
• Guide and support department associates and assist with training them on wine products and customer service expectations.
• Collaborate with store leadership to achieve sales, inventory, and customer satisfaction goals, and support store initiatives as directed.
• Comply with alcohol sales laws, regulations, and company policies; verify legal age requirements before alcohol sales when required.
• Follow safety, sanitation, and operational procedures and maintain a safe, clean, and organized work environment.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through the company's partnership with Stream.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• Inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED