Wine Steward

Giant Eagle • Streetsboro, OH

2d

About The Position

The Wine Steward enhances the customer shopping experience through knowledgeable wine selection, proper pouring and tasting, and recommendations for wine, food, and entertainment. The role helps distinguish the store’s beer and wine offerings by showcasing product expertise and delivering welcoming, guest-focused service. The Wine Steward contributes to assortment planning, merchandising, marketing, inventory management, customer tasting events, and team development, and may perform Team Leader duties in that person’s absence.

Requirements

• At least 1 year of experience; the posting lists 1 to 3 years of experience required.
• Strong customer service experience.
• High school diploma or equivalent.
• At least 21 years of age.
• Ability to lift up to 50 pounds.

Nice To Haves

• Wine knowledge and/or wine industry experience.
• Experience in a retail food, catering, or restaurant environment.
• Certificate from a sommelier organization, such as The Court of Master Sommeliers, strongly preferred.

Responsibilities

• Demonstrate strong knowledge, interest, and passion for products and services associated with the role.
• Participate in ongoing product and customer service training and attend distributor trade shows as necessary.
• Follow applicable laws, guidelines, and company policies, and report incidents that violate them.
• Participate in in-store and regional team meetings and attend or conduct daily team huddles as directed.
• Ensure compliance with state liquor laws and company alcohol policies, including preventing sales to underage or intoxicated individuals.
• Maintain the cleanliness of equipment, tables, utensils, and floors, and ensure sanitation requirements are met.
• Visit competing businesses regularly, at least once a month.
• Prioritize safety for team members, guests, and products.
• Help customers with beer, wine, and liquor purchases by providing knowledgeable recommendations and suggestions.
• Lead by example in delivering guest service and seeking to delight guests, vendors, and stakeholders.
• Help build the store’s beer and wine assortment throughout the year and during resets by communicating with distributors and merchandising staff.
• Plan seasonal and major promotional operations with the Store Leader, arrange out-of-department displays, and record results.
• Oversee and maintain the restaurant wine list and suggest additions that complement the chef’s dishes when appropriate.
• Help implement marketing techniques and develop and execute merchandising and marketing programs to increase sales and profit margins.
• Make approachable, knowledgeable recommendations suited to guests’ tastes.
• Follow procedures to meet beer, wine, and liquor out-of-stock, shrink, and inventory goals.
• Perform Team Leader functions when necessary and appropriate in the Team Leader’s absence.
• Direct team members using work lists and oversee, direct, and evaluate training for new and current team members.
• Develop customer tasting events and sampling programs.
• Write department orders, monitor ordering, and supervise stocking and receiving using available tools and automated ordering systems.
• Track and reduce out-of-stocks and participate in physical inventories.
• Use available tools to reduce and eliminate shrink.
• Ensure proper ordering, receiving, stocking, and signage of beer, wine, and liquor products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED