Luxury Wine Experience Supervisor

Ste. Michelle Wine Estates • Woodinville, WA

5d • $27 - $35 • Onsite

About The Position

The Luxury Wine Experience Supervisor at Chateau Ste. Michelle supports the Trothe brand by leading day-to-day hospitality floor execution and helping deliver an elevated, personalized tasting salon experience. This full-time, hourly position balances luxury service, team support, operational discipline, and relationship-based selling. The supervisor hosts intimate tastings and private experiences and keeps the team informed about guest needs, daily priorities, promotions, events, inventory, and service standards.

The role provides daily support and supervision to the hospitality team, models professional communication and polished service, and helps ensure hospitality spaces and operations are ready and well maintained. It also builds relationships with guests, members, collectors, and prospective clients; introduces guests to membership and allocation opportunities; and supports sales, events, fulfillment, and seamless coordination across teams. The position is eligible for tips and requires availability to work evenings, weekends, holidays, and special events.

Requirements

• At least 21 years of age and a high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler’s Permit required.
• WSET Level 3 certification or equivalent wine education required.
• At least two years of supervisory experience, with the ability to train and develop employees in a retail environment.
• At least three years of customer service, hospitality, wine sales, luxury retail, fine dining, boutique hotel, private club, or similar guest-facing experience.
• Exceptional communication, customer service, sales, and relationship-building skills.
• Ability to confidently engage discerning guests and provide polished, personalized service.
• Strong organizational skills and ability to prioritize and handle multiple tasks in a dynamic environment.
• Proficiency with POS systems, reservation platforms, and basic computer skills.
• Demonstrated passion for wine, hospitality, and creating memorable guest experiences.
• History of responsible alcohol use and appropriate conduct, and fitness to be licensed, permitted, and/or certified by state and local regulatory bodies.
• Ability to lift and carry 50 pounds.
• Ability to stand and walk for extended periods.
• Availability to work evenings, weekends, holidays, and special events.

Nice To Haves

• Experience with CRM databases, guest preference notes, allocation programs, or luxury clientele practices.
• Familiarity with the Ste. Michelle Wine Estates portfolio and direct-to-consumer operations.
• Luxury hospitality, concierge, private club, fine wine, or ultra-premium brand experience.
• Knowledge of Washington wine regions, viticulture, vineyard sourcing, and premium wine production.

Responsibilities

• Create exceptional guest experiences that reflect the Trothe brand and exceed expectations.
• Provide personalized service to guests, members, collectors, and VIP clientele.
• Maintain strong knowledge of Trothe wines, allocation offerings, and member programs.
• Assist with the daily supervision of the hospitality team and support exceptional service standards.
• Support opening and closing procedures, including cash handling, POS readiness, tasting room setup, and daily reconciliation.
• Stay informed about daily events, promotions, guest notes, and operational priorities to keep the team aligned.
• Model professional communication, elevated service, and effective problem-solving.
• Build meaningful relationships with guests, members, collectors, and prospective clients and foster loyalty through thoughtful, personalized engagement.
• Introduce guests to Trothe membership, allocation, and mailing list opportunities in a natural, guest-focused manner.
• Capture guest preferences and insights to support future personalized experiences.
• Represent Trothe’s values, quality, and commitment to excellence as a brand ambassador.
• Maintain hospitality spaces to high standards of cleanliness, presentation, and readiness.
• Deliver exceptional service and attention to detail throughout guest interactions.
• Resolve guest concerns professionally with a calm, solution-oriented approach.
• Support private events, member experiences, winemaker dinners, and exclusive brand activations, including setup, execution, guest flow, and breakdown.
• Partner with hospitality, culinary, winemaking, events, and direct-to-consumer teams to create seamless guest experiences.
• Use a consultative approach to drive wine sales, allocation participation, membership growth, and guest engagement.
• Operate POS systems to accurately process wine, merchandise, membership, and tasting experience transactions.
• Monitor inventory levels, wine availability, and sample usage.
• Support wine club and eCommerce fulfillment, including order processing, packing, and pickup support.
• Maintain proficiency with POS, CRM, reservation, and other hospitality systems.
• Follow company policies and responsible alcohol service requirements.

Benefits

• Health care coverage including medical, dental, vision, and prescription, eligible on date of hire for full-time employees.
• Paid vacation and holidays.
• 401(k) with employer match.
• Employee wine discounts.
• Eligible for tips.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED