Wine Retail Supervisor

Eataly North America • West Palm Beach, FL

3d • Onsite

About The Position

The Wine Shop Lead provides an exceptional guest service experience while driving sales and serving as the liaison between the team and Retail Manager. The position reports to the Store Retail Manager. The role includes guest service, educating guests about Italian wine, supporting wine tastings, and assisting with wine shop operations, inventory, scheduling, and administration.

Requirements

• High school graduate or equivalent.
• At least 2 years of wine sales experience.
• Excellent communication skills.
• Basic math skills.
• Extensive knowledge of wine, particularly Italian wine.
• Availability to work onsite with a flexible schedule, often including evenings and weekends.
• Ability to lift up to 50 pounds.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.

Responsibilities

• Provide prompt, efficient, and friendly guest service.
• Educate guests about Italian wine and assist with wine tastings.
• Receive and stock wine and wine store merchandise.
• Assist with wine store inventory, invoice review, and requisitions.
• Rotate, face, and replenish merchandise, ensuring the highest quality standards are met.
• Answer the telephone promptly and provide friendly, helpful service to customers who call.
• Assist with scheduling and administrative duties.
• Perform other duties as required or assigned.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Paid parental leave.
• 401(k) with match or RRSP.
• Bonus program.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.
• And more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED