Luxury Suite Coordinator

THE KRAFT GROUP • Flower Mound, TX

4d • $17 - $23 • Onsite

About The Position

The Luxury Suite Coordinator cultivates exceptional, personalized experiences for suite holders. The role builds strong relationships with new and existing clients, oversees suite operations, and ensures a premium, seamless experience on event and non-event days. The coordinator works closely with internal departments to deliver high-touch service, support client retention, and contribute to long-term business growth.

This is a full-time, onsite position with Kraft Sports and Entertainment in Foxborough, Massachusetts. The work environment includes a fast-paced office and can sometimes be loud. Remote work is not available. The role requires availability for nights, weekends, holidays, and all home games and events. No supervisory responsibilities are assigned.

Requirements

• Bachelor’s degree preferred.
• Exceptional interpersonal, communication, and problem-solving skills.
• Ability to remain composed and professional in fast-paced, high-pressure environments.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Availability to work nights, weekends, holidays, and all home games and events.
• High level of professionalism and attention to detail.
• Positive attitude and commitment to delivering memorable premium experiences.
• Ability to handle confidential and VIP information with discretion.

Nice To Haves

• 0–2 years of relevant work experience in hospitality, sports management, marketing, or a related field.

Responsibilities

• Serve as the primary point of contact for long-term suite holders and suite rental clients, providing responsive, personalized service before, during, and after stadium events.
• Build and maintain client relationships, anticipate needs, and resolve service concerns to support satisfaction and retention.
• Coordinate game-day and event-day suite operations, ensuring suites are prepared, maintained, and serviced according to premium hospitality standards.
• Conduct pre-event suite inspections and address readiness, cleanliness, and setup issues with appropriate departments.
• Coordinate personalized suite experiences, including special requests, celebrations, amenities, gifts, and hospitality arrangements.
• Partner with food and beverage teams to ensure accurate and timely catering, dietary accommodations, and fulfillment of client preferences.
• Collaborate with stadium operations, security, food and beverage, and other internal teams to resolve issues and deliver a seamless guest experience.
• Maintain accurate and timely CRM records of client interactions, preferences, and service requests.
• Support suite renewals, upgrades, and prospect visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level