Suite Server
About The Position
The Suite Server provides exemplary first-class service to suite owners and their guests. Working with the Suite Server busser and the broader service team, the role focuses on assigned suites and delivers attentive, efficient hospitality. The position requires remembering VIP clients and their preferences, helping set up and maintain buffets, and keeping suites tidy throughout the day. The Suite Server welcomes guests, takes and enters food and beverage orders accurately, presents specials, recommends and serves beverages, and monitors guest satisfaction throughout the dining experience. The role also includes explaining suite amenities, responding to inquiries and complaints, supporting suite closing, and helping with food running, buffet replenishment, drink preparation, and bottle service when needed. The employee must follow department procedures and prioritize safety.
Requirements
- High school diploma.
- Must be at least 21 years of age.
- Strong food, wine, and liquor knowledge.
- Excellent organizational, interpersonal, and administrative skills, with strong attention to detail.
- Ability to deal patiently and tactfully with internal and external customers, including defusing difficult situations, gathering accurate information, and resolving conflicts.
- Ability to add, subtract, multiply, and divide using whole numbers.
- Pari-Mutuel License required.
Nice To Haves
- 1–3 years of previous experience.
- Bilingual English/Spanish skills.
Responsibilities
- Welcome guests promptly after they arrive at the suite.
- Take drink and food orders carefully, enter them accurately into the computer, and pay attention to order details and serving sequence.
- Recommend wine, liquor, beer, and daily specials to guests.
- Present and describe buffet items, including potential allergens.
- Check with guests shortly after entrées are served, address problems, clear tables, offer desserts and after-dinner beverages, and provide the check when requested.
- Thank guests at the close of the dining experience.
- Assist with setting up, maintaining, and breaking down suite buffets, and keep suites tidy.
- Run food to suites and replenish buffets when a food runner is unavailable.
- Prepare drinks when a bartender is unavailable and provide bottle service.
- Assist with proper suite closing as directed by the manager on duty.
- Provide racing forms and programs and know race-day timing and race counts.
- Explain suite features and amenities, including the Amtote machine, bathroom location, and in-room thermostat.
- Respond to guest inquiries and complaints, resolve problems in a timely manner, and develop alternative approaches when appropriate.
- Meet guest needs, including ordering and picking up food from other establishments.
- Recognize suite owners and know their names; remember VIP clients and their preferences.
- Stay informed about food and drink specials, Gulfstream Park property information, Guest Services resources, and work schedule changes.
- Follow department SOPs and policies concerning uniforms, communication, and work duties.
- Provide excellent service to guests and fellow staff members, demonstrate team spirit, and distribute gratuities.
- Carry out duties with safety as a priority.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
