Manager, Suite Sales

Sporting Kansas City•Kansas City, MO

9d•Hybrid

About The Position

Sporting Kansas City’s Manager, Suite Sales, is responsible for the selling, servicing, and retention of contractual, partial, and single-match suites for both Sporting Kansas City and non-soccer-related events that are associated with the organization. This position is a key contributor to the Sales & Service team and must ensure all work aligns with the Sporting KC brand purpose: “We create memories through personalized experiences with our Club.”

Requirements

Bachelor’s Degree in Business, Sports Management, Marketing, or other related field required.
Minimum of three (3) years of professional sales and service experience, preferably in the sports or entertainment industry.
Extensive sales training; Premium Sales Account Executive experience in the sports industry preferred.
Demonstrated ability to establish solid business relationships.
Strong knowledge of sales strategies and service principles.
Fluency in speaking, reading, and writing English.
Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Calendar.

Nice To Haves

Spanish fluency preferred but not required.

Responsibilities

Proactively prospect and sell multi-year, partial-year, and single-match suites.
Fulfill suite holder requests and questions via email, phone, and face-to-face interaction, and administer invoicing and payment processes.
Build all suite holder agreements and corresponding invoices, including providing updates to contracts, account information, and invoices as needed.
Serve as the primary point of contact for suites and as the liaison between the Services Team and other teams within Sporting Kansas City.
Strengthen relationships with new and existing suite and club holders to create new sales opportunities, renew, upgrade, and ensure repeat business.
Continually create and implement unique sales and service strategies, ideas, and programs to increase retention rates and new business opportunities.
Perform all necessary informational email communications with suite holders.
Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Sporting Kansas City associates across various Teams within the organization.
Participate and contribute to daily and/or weekly Sales Team meetings and training sessions.
Required to make 40+ touch points a day through cold calling outside sales and personal networking.
Generate a predetermined minimum number of weekly meetings, both out of office and at Children’s Mercy Park, to enhance the level of customer care.
Attend all Sporting Kansas City home games, as well as non-soccer-related events.
Represent Sporting Kansas City and its related affiliates professionally at all times.
Perform other related tasks as assigned.
Full-time associates act as representatives of Sporting Kansas City at all home matches, engaging with guests and working to create Magic Moments for all fans.
Prepare all suites for a high-end premium experience.
Prospect new buyers for suites and premium assets.
Actively entertain and sell premium assets.
Perform other duties as assigned to ensure workload coverage.