Luxury Sales Associate

Brilliant Earth•Washington, DC

3d•$22 - $24•Onsite

About The Position

The Luxury Sales Associate (Jewelry Consultant) provides an exceptional experience for Brilliant Earth customers and helps them find jewelry that suits their needs. The role guides customers through the sales process using in-person and virtual appointments, phone, and live chat. Consultants create personalized experiences, share in customers’ important life moments, and meet or exceed sales targets in a fast-paced environment. This is an in-person position at the Washington, D.C. showroom. The role requires a full-time schedule that includes weekend days, with consistent weekly hours and two consecutive days off. The targeted compensation budget is $22–$24 per hour; the company may adjust this range at its discretion.

Requirements

A strong customer focus and commitment to providing an excellent customer experience.
Motivation to exceed sales goals and targets.
Attention to detail and an appreciation for process in a fast-moving work environment.
Clear, concise communication with customers and teammates in person, by email, and through chat.
Ability to collaborate as part of a team.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Use sales strategies and product knowledge to guide customers through purchasing decisions in appointments and walk-in consultations, creating personalized experiences.
Manage a high volume of incoming sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers throughout the purchasing process.
Conduct post-sale appointments to assist and educate customers about pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe, pleasant experience for guests and ensure product security.
Open and/or close the showroom and waiting area.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission to create a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Training program and opportunities for career growth.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored learning and tuition reimbursement for role-specific training.
Employee discount on jewelry.
Sales incentive programs.
Mental health resources and an Employee Assistance Program with 24/7 counseling access.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Accrual of three weeks of paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.