Luau Musician (Bass Player)

Highgate Hotels•Lahaina, HI

About The Position

The Luau Musician (Bass Player) is responsible for playing their assigned instrument at a high level and contributing to the quality of the Luau Show. The musician works with the Luau Stage Manager and other show and hotel staff under the direction of the General Manager of Luau Operations. Duties include learning and performing the music for each show, supporting other instruments in Tahitian and Samoan segments, singing and harmonizing in Hawaiian, maintaining instruments, and identifying and resolving technical issues. The role also includes attending rehearsals, training, and meetings; completing assigned pre-shift and post-shift duties; complying with hotel, safety, health, sanitation, and liquor regulations; and providing a positive guest experience. The position requires flexible scheduling to meet the needs of the show, including evenings, weekends, and holidays, and the ability to adapt to nightly changes. The musician must work effectively with colleagues, managers, and guests, maintain a professional and welcoming demeanor, follow direction and feedback, and uphold Highgate Hotel standards.

Requirements

At least 2 years of experience playing the instrument hired for.
At least 2 years of experience in a Luau show production or equivalent.
Previous guest service experience.
Demonstrated knowledge of Hawaiian and Polynesian culture, songs, and dances.
Proven experience in a show production role or equivalent.
High technical proficiency and knowledge of the assigned instrument.
Ability to harmonize and sing in Hawaiian.
Ability to read and write in English and communicate effectively verbally and in writing.
Ability to work respectfully and cohesively with coworkers, managers, supervisors, guests, and others as part of a team.
Ability to listen to, understand, and clarify concerns, and to anticipate, prevent, identify, and solve problems.
Strong decision-making skills, attention to detail, accuracy, multitasking, and prioritization.
Availability for flexible scheduling, including evenings, weekends, and holidays, and ability to adjust to nightly changes.
Ability to follow directions, accept critiques, learn quickly, work with minimal supervision, and maintain a positive attitude.
Regular attendance, punctuality, and compliance with Highgate standards for dress, personal hygiene, appearance, and grooming.

Nice To Haves

Knowledge of Hawaiian culture and language.

Responsibilities

Work closely with the Luau Stage Manager, Luau Artistic Director, F&B Luau Manager, and Luau staff.
Attend and participate in scheduled show rehearsals, trainings, pre-shift and post-shift meetings, and required department and company meetings.
Perform assigned pre-shift and post-shift duties.
Learn and perform all musical components for each Luau Show performance.
Support and assist with playing other instruments in the Tahitian and Samoan segments.
Learn and use different techniques to perform music for the songs and dances in the show.
Identify technical problems and resolve issues as soon as possible.
Keep instruments in good condition and report problems requiring the Luau Stage Manager's attention.
Comply with local and liquor laws, health and sanitation regulations, hotel standards, and company and departmental policies.
Provide an excellent guest experience and contribute to overall guest satisfaction.
Maintain confidential information and perform other duties as assigned by supervisors or management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law