Luau Ambassador

Highgate Hotels • Lahaina, HI

4d • Onsite

About The Position

The Luau Greeter creates a memorable first impression for luau guests by promptly greeting and seating them and orienting them to the luau grounds and evening’s events. The role supports guest check-in and service, responds to guest concerns, assists with special accommodations, and works closely with the F&B Luau Manager, Luau Stage Manager, and other Luau staff. This is a four-hour evening shift with scheduling that may include evenings, weekends, and holidays. The posting states that the listed benefits do not apply to part-time positions.

Requirements

• Previous guest experience is required.
• Previous host experience is required, preferably in connection with large-scale events.
• Must be available for flexible scheduling, including evenings, weekends, and holidays; the shift is four hours in the evening.
• Must have good communication skills for dealing with diverse staff and be able to read, write, and speak English.
• Must maintain a neat and professional appearance and demonstrate a genuine Spirit of Aloha and desire to work with the public.
• Must be able to stand and walk for extended periods and engage in considerable physical activity consistently.
• Must be able to interact respectfully and honestly with coworkers, managers, supervisors, guests, and others, and work cohesively as part of a team.
• Must attend scheduled training and hotel-required meetings.
• Must have a positive attitude, effective verbal and written communication skills, and an attentive, friendly, courteous, service-oriented approach.
• Must be effective at listening to, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Must have excellent decision-making and problem-handling skills, including anticipating, preventing, identifying, and resolving problems.
• Must be detail-oriented, accurate, able to multitask and prioritize, and flexible enough to adjust to nightly operational changes.
• Must comply with Highgate Hotel standards and regulations and maintain confidential information.
• Must maintain a warm, friendly demeanor and act as an Ambassador of Aloha Spirit.
• Must arrive on time for scheduled shifts, ready to work and dressed according to Highgate Hotel standards.
• Must be able to follow directions, accept critiques, adjust as needed, learn quickly, and work with minimal supervision.
• Must maintain regular attendance, personal hygiene, appearance, and grooming in accordance with Highgate standards.
• Must be able to stand and walk frequently for extended periods and perform frequent repetitive hand, wrist, and body motions.
• Must occasionally lift up to 20 to 50 pounds of equipment and frequently or constantly exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
• Must be able to work in hot and cold temperatures.

Responsibilities

• Greet and check in guests, creating a memorable first impression.
• Provide positive guest service and respond to complaints with appropriate actions to encourage dissatisfied guests to return.
• Prepare tickets and reserve signs for check-in.
• Support Luau Cashiers during guest check-in by managing guest lists, wristbands, and hand stamps.
• Stay ready to support emergency procedures and special accommodations.
• Recognize and organize agent receipts.
• Assist guests with special needs and parties of 10 or more.
• Inform guests about the grounds, facilities, and amenities, and escort guests to their seats.
• Work closely with the F&B Luau Manager, Luau Stage Manager, and Luau staff.
• Attend pre-shift and post-shift meetings and complete assigned pre-shift and post-shift duties.
• Report problems or issues requiring the Luau Manager’s attention as they arise.
• Help maintain a safe working and guest environment and comply with local and liquor laws and health and sanitation regulations.
• Follow hotel, departmental, and company rules, standards, and policies.
• Attend and participate in required department and company meetings and training.
• Support good employee morale and a productive work environment.
• Provide an excellent guest experience and perform other duties as assigned by supervisors or management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed