Luau Ambassador

Royal Lahaina Resort • Lahaina, HI

6d

About The Position

The Luau Greeter is responsible for creating a memorable first impression for luau guests. The role facilitates a positive guest experience by promptly greeting and seating guests and orienting them to the luau grounds and evening events. This position works with the F&B Luau Manager, Luau Stage Manager, and other Luau staff, and supports guest check-in, guest services, special accommodations, and safe operations. The position is a four-hour evening shift, with flexible scheduling to meet Luau operating needs, including evenings, weekends, and holidays.

Requirements

• Previous guest experience is required.
• Previous host experience, preferably in connection with large-scale events.
• Good communication skills for working with diverse staff; ability to read, write, and speak English.
• Neat and professional appearance, a genuine Spirit of Aloha, and a desire to work with the public.
• Ability to stand and walk for extended periods and engage in considerable physical activity consistently.
• Ability to work in hot and cold temperatures.
• Ability to interact respectfully and honestly with coworkers, managers, supervisors, guests, and others, and to work cohesively as part of a team.
• Ability to communicate verbally and in writing with all levels of management, employees, guests, and others in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns; make sound decisions; and anticipate, prevent, identify, and solve problems.
• Detail-oriented, accurate, and able to multitask, prioritize duties, and adjust to nightly operational changes.
• Ability to maintain confidential information and comply with departmental and company policies and hotel standards.
• Must attend scheduled training and required hotel meetings.
• Must maintain a positive attitude, regular attendance, punctuality, personal hygiene, and grooming in accordance with hotel standards.
• Must be self-motivated, learn quickly, follow directions, accept critiques, and work with minimal supervision.
• Must be available for flexible scheduling, including evenings, weekends, and holidays; the shift is four hours in the evening.
• Ability to stand and walk frequently for extended periods and perform frequent repetitive hand, wrist, and body motions.
• Occasionally perform light to medium work, lifting up to 20 to 50 pounds of equipment occasionally and/or applying up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Previous host experience, preferably in relation to large-scale events.

Responsibilities

• Greet and check in guests, creating a memorable first impression.
• Provide positive guest service, respond to complaints, and take appropriate action to help turn dissatisfied guests into returning guests.
• Prepare tickets and reserve signs for check-in.
• Support Luau Cashiers by managing guest lists, wristbands, and hand stamps during guest check-in.
• Remain alert and support emergency procedures or special accommodations as needed.
• Recognize and organize agent receipts.
• Assist guests with special needs and parties of 10 or more.
• Inform guests about the grounds, facilities, and amenities, and escort guests to their seats.
• Work closely with the F&B Luau Manager, Luau Stage Manager, and Luau staff.
• Attend and participate in pre-shift and post-shift meetings, assigned duties, and required department and company meetings and training.
• Report problems or issues requiring the Luau Manager's attention.
• Maintain a safe working and guest environment to reduce injury and accident risks.
• Ensure compliance with local and liquor laws, health and sanitation regulations, hotel rules, and company standards.
• Promote good employee morale and a productive work environment.
• Provide an excellent guest experience and perform other duties as directed by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Washington, Colorado, and California associates may receive location-specific holiday, vacation, and sick-leave benefits, subject to applicable terms and exclusions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed