LPN Scheduling Coordinator
About The Position
Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Services Coordinator – Clinical schedules home visits for field staff and assists with coordinating patient care. Working under the direction of the Clinical Manager, this role supports the effective use of clinical resources to maximize care center capacity and productivity. The coordinator prepares and reviews clinician schedules, arranges timely patient assessment visits, helps ensure ordered services are completed, and works with patients, clinicians, referral sources, and office personnel to address scheduling and care coordination needs. Depending on licensure and qualifications, the role may also provide direct patient care during emergencies, obtain verbal orders, support referral and intake processes, or assist with patient supply needs.
Requirements
- Current, active, and unencumbered LPN/LVN or RN license in the state of assignment.
- At least 1 year of administrative experience in a healthcare environment.
- At least 1 year of scheduling experience in a healthcare environment.
- Ability and willingness to travel as required by the business.
- Valid driver’s license, reliable transportation, and required automobile insurance.
Nice To Haves
- At least 1 year of scheduling experience in a healthcare environment.
Responsibilities
- Ensure patient assessment visits, including all OASIS visits, are scheduled and performed in a timely manner.
- Prepare weekly clinician schedules and review them daily or more frequently as needed to identify capacity opportunities and ensure productivity standards are met.
- Assign and schedule clinicians in the most efficient geography, using the lowest appropriate discipline, matching skills to required care, and optimizing clinician capacity.
- Ensure missed visits are rescheduled by the end of the current week or referred to the Clinical Manager for resolution.
- Collaborate with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
- Manage calls from patients and field staff about scheduling issues, referring clinical and performance-related issues to the Clinical Manager.
- Monitor hospitalized patients and communicate with the team to ensure necessary follow-up.
- Complete requested schedules, including all required orders and services such as lab draws, supervisory visits, add-on visits, and additional disciplines.
- Support the Clinical Manager and coordinate timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
- Run applicable reports and take appropriate action in response to workflow.
- Assist with internal or external patient transfers between care centers and/or Hospice services.
- If licensed and qualified to work as a field clinician, provide direct patient care as necessary during emergencies.
- Possibly maintain the supply closet, monitor expiration dates and packaging, and serve as a liaison for field staff patient supply needs.
- In the absence of an Intake Coordinator, possibly manage the care center referral and intake process.
- If licensed, obtain and document patient verbal orders as applicable.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
