LPN - Concierge

New Horizon Family Health Services•Greenville, SC

About The Position

The Concierge Licensed Practical Nurse assists the Medical Provider in the care and treatment of New Horizon Family Health Services patients. The role performs a variety of nursing tasks and serves as a first point of clinical contact, providing symptom assessment, care coordination, and navigation support. The LPN uses clinical judgment, standing orders, and approved protocols to guide recommendations, escalates complex or urgent cases, and coordinates care with providers and other teams. The position also performs clinical tasks within the scope of practice, assists providers with patient care, documents interactions in the Electronic Health Record, follows up on messages and results, and supports patient safety, confidentiality, infection control, and communication with patients from diverse backgrounds. New Horizon Family Health Services describes its mission as providing quality, affordable, compassionate, patient-centered health care to improve community health. Its stated values are Integrity, Collaboration, Accountability, Respect, and Enrichment.

Requirements

Graduation from an accredited school of practical nursing.
At least one year of practical nursing experience; ambulatory health care experience is preferred.
Current licensure as a Practical Nurse by the South Carolina Board of Nursing.
Current BLS/CPR certification.
Experience with an electronic health record.

Nice To Haves

One year of experience in a community health center or acute care medical practice.
Practical nursing experience in an ambulatory health care setting.

Responsibilities

Serve as a welcoming clinical touchpoint for patients navigating services.
Assess walk-in concerns and determine the appropriate level of care: routine, urgent, or emergent.
Use clinical judgment, standing orders, and approved protocols to guide care recommendations.
Escalate complex or urgent cases to appropriate providers.
Provide education and guidance about symptom management, medication questions, test results, and follow-up care.
Complete weekly assigned chores.
Coordinate same-day and urgent appointments, follow-up visits, and referrals with front desk staff, care teams, and referral coordinators.
Accurately document patient interactions, assessments, and care decisions in the Electronic Health Record (EHR).
Check daily patient phone messages.
Follow up on test results, medication refills, and provider messages.
Participate in interdisciplinary team huddles and clinical CQI.
Perform clinical tasks within scope of practice, including taking vital signs, immunizations, wound care, specimen collection, point-of-care testing, EKGs, and medication administration.
Adhere to infection control protocol.
Monitor and complete assigned EHR provider staff buckets and task buckets as needed.
Ensure patient safety during in-person interactions.
Assist providers with patient rooming, examinations, procedures, treatments, and other nursing tasks upon request.
Maintain patient confidentiality.
Use the NHFHS Bloodborne Pathogen protocol in the event of possible self-injury.
Communicate effectively with patients from diverse cultural and socioeconomic backgrounds, using interpreter services when appropriate.

Benefits

Annual leave.
Sick leave.
Up to 12 paid holidays plus the employee's birthday.
Eligibility for two annual bonuses after one year of employment, subject to defined eligibility criteria.
Continuing education courses through SC AHEC.
Employee discounts, including Verizon, AT&T, and YMCA discounts.
Eligibility for the Public Service Loan Forgiveness (PSLF) Program.
Optional medical coverage through the PEBA State Health Plan.
Optional dental and vision benefits.
Flexible Spending and Health Savings Accounts.
Voluntary life insurance.
Short-term and long-term disability coverage.
Accident and critical illness coverage.
403(b) retirement plan with up to a 4% employer match after the first year of employment.