LPHA Mobile Crisis Outreach Team (MCOT)

COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER•McKinney, TX

2d•$36 - $0•Onsite

About The Position

The LPHA Mobile Crisis Outreach Team (MCOT) team member works under the direction of the Supervisor of MCOT and provides team-based, face-to-face crisis assessments, crisis intervention, crisis follow-up, and relapse prevention services for individuals with chronic mental illness in Collin County. Services are provided to children, adolescents, and adults physically located in Collin County at the time of crisis, at residences, schools, hospitals, jails, and other safe community-based locations. The program operates 24 hours per day, 365 days per year, including holidays. The team member coordinates and monitors services, conducts crisis assessments and safety planning, advocates and liaises on behalf of individuals served, and provides follow-up for up to 90 days. Within that period, the team member also provides routine case management, skills training, psychosocial rehabilitation, and community resource education in accordance with federal, state, and local guidelines. Services are based on a trauma-informed and person-driven care model. The position involves initiating and collaboratively completing uniform assessments, organizing and documenting recovery plans to address identified needs, and discharge planning. The team member may transport individuals in a center vehicle. This position is cross-trained with the Crisis Center to assess crisis resolution and stabilization and link individuals to services with the goal of reducing inpatient and law-enforcement interventions. Additional duties may be assigned to meet program and individual needs. Expectations include timely and thorough documentation, effective time management and organization, active collaboration with community partners, and strong teamwork. Specific targets include completing assessments as soon as possible and within the response time required by each case’s urgency; completing and signing documentation concurrently by the end of the shift; completing assigned follow-ups at 24 hours, days 1–7, and 30-, 60-, and 90-day intervals; communicating a shift report at the end of each shift; achieving a score of 80 or higher on 90% of full chart reviews; and attending monthly team meetings. The position requires working two 12-hour shifts on Saturday and Sunday. Because MCOT operates 24/7, employees may be required to work center holidays when a holiday falls on their scheduled workday. When unforeseen circumstances require use of Paid Time Off, employees are expected to notify their supervisor within four hours of their regularly scheduled work time. Bilingual employees receiving a stipend must be available to translate for other staff as needed and use approved language in service provision as needed. The listed compensation is $35.58 per hour, with a $4,000 LPC recruitment and retention bonus paid as $1,000 after 90 days, $1,000 after six months, and $2,000 after 12 months.

Requirements

Master’s degree and a Texas license as an LPC, LMFT, LCSW, or licensed Psychologist, as required for the LPHA credential.
Reliable transportation and a valid driver’s license.
Knowledge of community resources, case management principles, objectives, standards, methods, and program policies and procedures.
Ability to complete detailed, concise progress notes for services provided and meet timely documentation standards.
Knowledge and experience providing rehabilitative services to individuals with mental illness.
Ability to assess individual needs, coordinate services, communicate effectively, and train others.
Knowledge of the social services system and ability to connect individuals with appropriate services.
Ability to write clearly and professionally.
Ability to think clearly and logically, handle potentially dangerous or emotional situations, and use de-escalation techniques.
Good time-management and organizational skills.
Ability to work independently and collaboratively and communicate effectively with supervisory staff and community partners as needed.
Work two 12-hour shifts on Saturday and Sunday; work center holidays when they fall on scheduled workdays may be required.
Notify the supervisor within four hours of the regularly scheduled work time when unforeseen circumstances require use of Paid Time Off.

Nice To Haves

Previous crisis experience.
English/Spanish bilingual ability.

Responsibilities

Provide face-to-face crisis assessments, crisis intervention, crisis follow-up, and relapse prevention services to individuals with chronic mental illness in Collin County.
Provide services to children, adolescents, and adults at residences, schools, hospitals, jails, and other safe community-based locations.
Coordinate and monitor services, conduct safety planning, and serve as an advocate and liaison for individuals served.
Follow up with individuals for a 90-day period, including assigned follow-ups at 24 hours, days 1–7, and 30-, 60-, and 90-day intervals.
Provide routine case management, skills training, psychosocial rehabilitation, and community resource education within the 90-day service period.
Initiate and collaboratively complete uniform assessments, then organize and document recovery plans based on individuals’ identified needs.
Complete discharge planning and link individuals to appropriate services.
Provide services using a trauma-informed and person-driven care model and comply with federal, state, and local guidelines.
When cross-trained with the Crisis Center, assess crisis resolution and stabilization and link individuals to services intended to reduce inpatient and law-enforcement interventions.
Complete timely, thorough, concurrent documentation and sign documentation by the end of the shift.
Communicate a shift report at the end of each shift and attend monthly team meetings.
Collaborate with community partners and work effectively with the team and supervisory staff.
Transport individuals in a center vehicle when needed.
If bilingual and receiving a stipend, translate for other staff as needed and use approved language in service provision as needed.
Perform other duties as assigned to meet program and individual needs.