Outreach Crisis Specialist

AltaPointe Health•Mobile, AL

13d

About The Position

The Outreach Crisis Specialist provides crisis response and support to adults receiving outpatient services. The role responds to crisis calls, conducts face-to-face visits in community settings and consumers’ homes, helps families with de-escalation and safety planning, and coordinates care with AltaPointe programs and outside resources. The specialist assesses crisis needs, connects consumers to referrals and appropriate placements, supports follow-up for consumers at elevated risk, and may visit homes to check medication compliance. The position also includes limited transportation, case management, timely and thorough documentation, collaboration with treatment teams, and participation in supervision, training, and performance improvement activities.

Requirements

Bachelor’s degree in a mental health discipline.
Must be 23 years of age or older.
Must have and maintain a valid Alabama driver’s license with a good driving record.
Must provide proof of current liability insurance.

Responsibilities

Respond to crisis calls in a timely manner and triage calls from multiple referral sources.
Schedule and conduct face-to-face visits following calls to CarePointe or the Outreach Liaison.
Provide services in the community and in consumers’ homes.
Recognize crisis states, determine the appropriate level of response, and de-escalate or resolve situations.
Contact family members when needed and educate families about crisis de-escalation and safety plans.
Coordinate with CarePointe to identify appropriate placement when necessary.
Evaluate consumers’ needs for community referrals and advocate for access to community resources.
Arrange emergency medical services or law enforcement when needed.
Collaborate with treatment team members and outside sources in delivering services.
Follow up with consumers in AltaPointe Adult Outpatient Programs who may be decompensating or at high risk.
Travel to consumers’ homes to ensure medication compliance as needed.
Use appropriate communication methods with consumers’ treatment teams.
Provide limited transportation to services.
Seek clinical supervision and consultation as needed, accept suggestions for improvement, and enhance case management skills.
Document services, assessments, crisis resolution, and follow-up linkages completely, clearly, legibly, and on time using Avatar and according to AltaPointe policy.
Manage caseloads according to consumer needs and meet productivity standards.
Treat consumers with care, dignity, compassion, respect for privacy and confidentiality, and sensitivity to individual needs and differences.
Assist consumers and visitors as needed and interact pleasantly and cooperatively with others.
Participate in Performance Improvement activities and AltaPointe committees as required.
Complete assigned tasks on time, follow AltaPointe policies and procedures, and attend required in-service training and workshops.