Outreach Crisis Specialist, PM

AltaPointe Health • Mobile, AL

5d

About The Position

The Outreach Crisis Specialist works within Adult Outpatient Programs, which provide a less restrictive level of care for adults receiving clinical interventions to reduce symptoms and support recovery, problem resolution, stabilization, and prevention of a higher level of care. The specialist responds to crisis calls, conducts face-to-face visits in community settings and consumers’ homes, supports families with crisis de-escalation and safety planning, and coordinates care with appropriate AltaPointe programs. The role also includes follow-up with consumers who may be decompensating or at high risk, case management, transportation on a limited basis, and timely, comprehensive documentation.

Requirements

• Master’s degree in a mental health discipline.
• Must be at least 23 years of age.
• Must have and maintain a valid Alabama driver’s license with a good driving record.
• Must provide proof of current liability insurance.

Responsibilities

• Respond to crisis calls in a timely manner and triage calls from multiple referral sources.
• Schedule and conduct face-to-face visits following calls to CarePointe or the Outreach Liaison, including providing services in the community and consumers’ homes.
• Recognize crisis situations, determine the level of response needed, and de-escalate or resolve situations when possible.
• Assist with contacting family members, finding appropriate placement, making community referrals, and securing emergency medical services or law enforcement when needed.
• Educate families on crisis de-escalation and safety plans.
• Coordinate and collaborate with CarePointe, AltaPointe programs, treatment team members, and outside sources to deliver services and arrange appropriate follow-up.
• Advocate for consumers to secure community resources and follow up with Adult Outpatient Program consumers who may be decompensating or at high risk.
• Travel to consumers’ homes to support medication compliance as needed and provide transportation to services on a limited basis.
• Use appropriate communication methods to keep consumers’ treatment teams informed.
• Apply adult-specific competencies and manage caseloads according to consumer needs while meeting AltaPointe productivity standards.
• Seek clinical supervision and consultation as needed, accept suggestions for improvement, and work to enhance case management skills.
• Document services promptly and according to AltaPointe policy using Avatar, including complete assessments and detailed documentation of crisis resolution and follow-up linkages; complete documentation before the end of the shift and ensure it is clear, concise, and legible.
• Treat consumers with care, dignity, compassion, respect for privacy and confidentiality, and sensitivity to their individual needs and differences.
• Work cooperatively with others, assist consumers and visitors as needed, and ensure personal values do not impede the ability to relate to and care for others.
• Participate in Performance Improvement activities and AltaPointe committees as required.
• Complete assigned tasks promptly, follow AltaPointe policies and procedures, and attend required in-service training and workshops.

What This Job Offers

• Job Type: Full-time