Toyota Sales Loyalty Manager (2 Yrs Dealership Exp. Required)
About The Position
At Walser Toyota Bloomington, we’re looking for a Loyalty Specialist to connect with our existing sales and service customers, identify opportunities to upgrade or trade their vehicles, and help turn long-term relationships into their next Toyota. This is a unique automotive sales opportunity that combines relationship-building, sales, technology, customer retention, and vehicle acquisition—all within one of the highest-volume Toyota operations in the country. With 7,000+ vehicles sold annually for the past seven years, you’ll have something incredibly valuable to work with: a large, established customer base and a steady flow of opportunities.
Requirements
- Prior automotive sales or business development experience strongly preferred
- Strong sales instincts and a genuine customer-service mentality
- Confidence communicating with customers by phone, digitally, and in person
- Familiarity with CRM technology; automotive CRM experience preferred
- Strong mathematical and analytical skills
- Ability to understand vehicle values, payments, lease scenarios, and customer equity
- Excellent organization and follow-through
- Ability to manage multiple customers and opportunities simultaneously
- Self-motivated mindset with the ability to work independently
- Intermediate computer skills, including Word, Excel, and Outlook
- Valid driver's license with an acceptable driving record
Nice To Haves
- Bachelor's degree preferred, but not required
Responsibilities
- Review upcoming service appointments to identify potential upgrade and trade opportunities
- Compare service customers with our CRM and existing customer database
- Connect with customers whose current vehicle, equity position, lease status, or ownership cycle may create an opportunity
- Partner closely with our Service and Sales teams to provide a seamless customer experience
- Help turn everyday dealership visits into long-term customer relationships and incremental vehicle sales
- Reconnect with previous sales customers and current service guests through proactive outbound communication
- Educate customers on potential trade, lease return, buyout, and upgrade opportunities
- Schedule dealership appointments and maintain consistent follow-up
- Build relationships that encourage repeat business and long-term loyalty
- Track customer activity and opportunities within dealership systems
- Utilize AutoAlert and CRM technology to identify customers with potential equity or vehicle replacement opportunities
- Calculate potential lease returns and buyouts using current OEM programs
- Estimate trade values and potential monthly payment scenarios
- Maintain and optimize AutoAlert presets
- Monitor your pipeline and prioritize the customers most likely to benefit from a conversation
- Maintain daily, weekly, and monthly activity and performance reporting
- Discuss potential trade and upgrade scenarios
- Educate customers on available financing and financial products
- Help customers understand how their current vehicle's value could impact their next purchase
- Provide a personalized experience based on each customer's needs and ownership situation
- Partner with dealership leadership to focus outreach and campaigns around current business opportunities
Benefits
- Paid Time Off (PTO)
- Career Growth & Opportunity for Advancement
- Fertility & Adoption Assistance
- Comprehensive Health Benefits (medical, dental, vision)
- HSA and FSA plans
- Life Insurance
- 401(k) with Employer Match
- Paid Clothing Program
- Employee Discounts
- Employee Resource Groups
- Community Involvement / Volunteer opportunities
- Employee Assistance Program (EAP)
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
