Loyalty Account Manager (Inside Sales)

Quadient•Dallas, TX

8h•Hybrid

About The Position

The Loyalty Account Manager (Inside Sales), also described as a Loyalty & Leasing Specialist, supports customer retention, renewals, and revenue growth through proactive outreach. The role identifies upgrade, leasing, and expansion opportunities, educates customers about solution benefits, and builds relationships that strengthen customer loyalty. It is hybrid, requiring 2–3 days in the office in the Dallas Metro area. Compensation is up to $21.00 per hour plus commission.

Requirements

Experience in customer service, sales, renewals, account management, or business development.
Strong communication, relationship-building, and problem-solving skills.
Self-motivated, with the ability to manage multiple priorities independently.
Proficiency with Microsoft Office, Teams, and Salesforce or other CRM platforms.
Customer-focused mindset with a drive to identify growth opportunities.

Nice To Haves

Familiarity with sales tools, quoting processes, and performance metrics.

Responsibilities

Engage customers to support renewals, leasing, and retention initiatives.
Identify upsell and cross-sell opportunities through outbound outreach.
Conduct discovery conversations to understand customer needs.
Present product, upgrade, and leasing solutions that deliver value.
Manage opportunities and maintain accurate records in Salesforce.
Partner with Sales, Marketing, and Customer Support teams to ensure a seamless customer experience.
Track pipeline activity and contribute to renewal and revenue goals.