Gourmet Lounge Server - Oscar'S

Plaza Hotel & Casino•Las Vegas, NV

About The Position

The Lounge Server at Oscar’s is responsible for providing excellent guest service and creating positive, memorable experiences through informative interactions, quality service, and suggestive selling of food and beverages. The role includes serving alcoholic and non-alcoholic drinks, addressing guest requests and complaints, and maintaining a friendly, relaxed atmosphere. The server must comply with property and departmental procedures, health and safety standards, and applicable laws governing alcohol service. Duties may be modified to meet business needs.

Requirements

At least six months of previous experience as a cocktail and/or food server in a similar environment.
Ability to maintain knowledge of and comply with departmental policies, service procedures, and standards.
Ability to take initiative and exhibit flexibility.
Ability to maintain knowledge of and strictly follow state liquor regulations, particularly those prohibiting service to minors and intoxicated persons and drunk driving.
Working knowledge of the characteristics and descriptions of wines and champagnes by the glass and major wines on the wine list.
Excellent customer service skills.
Interpersonal skills to deal effectively with business contacts.
Professional appearance and demeanor.
Ability to work varied shifts, including weekends and holidays.
Ability to communicate effectively in English, in written and oral forms.
Excellent communication and organizational skills.
Strong interpersonal and problem-solving abilities, including when working with high-profile clients.
High level of responsibility and reliability.
Ability to focus on guest needs while remaining calm and courteous.
Ability to access all areas of the facility and move, lift, carry, push, pull, and place objects.
Ability to withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 pounds without restriction.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Physical stamina and an appropriate mental attitude to work under pressure.
Ability to work indoors and outdoors and to tolerate hot or cold surfaces, steam, and wet floors.
Ability to work in a fast-paced, busy, and noisy environment.

Nice To Haves

High school diploma or equivalent.
Previous experience in a similar resort setting.
At least one year of food and beverage experience in a high-pace environment with cocktail-serving experience.
Previous experience handling large and heavy trays.
A highly motivated and energetic personality.
Alcohol Awareness Card.
Food Handler’s Card.
Union Referral.

Responsibilities

Greet guests and take beverage orders; offer food and beverage suggestions.
Provide accurate information about hotel services, features, and local attractions or activities.
Resolve guest complaints where possible and promptly escalate unresolved complaints, disputes, and irregularities to a supervisor.
Maintain knowledge of available liquor brands, beers, non-alcoholic selections, cocktail recipes, glassware, garnishes, and wine and champagne selections.
Anticipate guest needs, respond promptly, and communicate positively with guests, managers, and coworkers.
Bid farewell to guests, use their names when known, and encourage them to return.
Verify guest identification and age, monitor for intoxication or disruptive behavior, and refuse further alcohol service when appropriate.
Follow alcohol-awareness procedures and comply with applicable state and federal liquor laws and health and safety procedures.
Complete assigned side work and other duties as instructed or requested.
Maintain a clean work environment and follow SNHD, property, and departmental health and safety standards.
Handle comps, room charges, credit cards, officer’s checks, and coupons according to department procedures.
Manage guest checks and cash-register procedures, and complete the daily sales reconciliation report.
Polish glassware and stock Lounge Server supplies to par levels.
Create a cordial and gracious guest experience and act as a Goodwill Ambassador.
Maintain awareness of safety and accident prevention and notify a supervisor immediately if an accident occurs.
Assist with training new employees when requested.
Maintain assigned wardrobe or costumes according to established standards.