GOURMET LOUNGE SERVER - OSCAR'S

Plaza Hotel & Casino LLC•Las Vegas, NV

5d•Onsite

About The Position

The Gourmet Lounge Server at Oscar’s is responsible for providing excellent guest service and creating positive, memorable experiences through informative interactions, quality service, and suggestive selling of food and beverages. The server greets guests, takes beverage orders, responds to inquiries about hotel services and local attractions, anticipates guest needs, resolves complaints, and maintains a friendly, relaxed atmosphere. The position also involves detailed knowledge of alcoholic and non-alcoholic beverages, cocktail recipes, glassware, garnishes, and wine selections; responsible alcohol service; payment and sales procedures; completing side work; maintaining a clean and safe work area; and assisting with new employee training as requested. Duties are performed in accordance with departmental and property policies and may include other related tasks as requested.

Requirements

At least six months of previous experience as a Cocktail and/or Food Server in a similar environment.
Ability to maintain knowledge of and comply with departmental policies, service procedures, and standards.
Ability to take initiative and exhibit flexibility.
Ability to maintain knowledge of and strictly comply with state liquor regulations, particularly rules prohibiting service to minors and intoxicated persons and drunk driving.
Working knowledge of the characteristics and descriptions of wines and champagnes by the glass and major wines on the wine list.
Excellent customer service skills.
Interpersonal skills to deal effectively with business contacts.
Professional appearance and demeanor.
Ability to work varied shifts, including weekends and holidays.
Ability to communicate effectively in English, both orally and in writing.
Alcohol Awareness Card.
Food Handler’s Card.
Union Referral.
Ability to access all facility areas and move, lift, carry, push, pull, and place objects; stand for prolonged periods; stretch, bend, kneel, lift, and carry items weighing at least 50 pounds without restriction.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Physical stamina and an appropriate mental attitude to work under pressure.
Ability to work indoors and outdoors and to be exposed to hot or cold surfaces, steam, and wet floors.
Ability to work in a fast-paced, busy, and noisy environment.

Nice To Haves

High school diploma or equivalent.
Previous experience working in a similar resort setting.
At least one year of Food and Beverage experience in a high-pace environment, including cocktail serving experience.
Previous experience handling large and heavy trays.
A highly motivated and energetic personality.

Responsibilities

Greet guests and take beverage orders.
Provide accurate information about hotel services, features, and local attractions and activities.
Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of liquor brands, beers, non-alcoholic beverages, cocktail recipes, wine selections, glassware, and garnishes.
Bid farewell to guests, use their names when known, and encourage them to return.
Anticipate and promptly respond to guest needs.
Communicate positively with managers, coworkers, and guests to address requests and issues.
Check guest identification and ensure customers are over 21 years of age.
Follow alcohol awareness procedures, applicable liquor laws, and procedures for handling intoxicated or disruptive guests, including refusing further service when appropriate and notifying a manager.
Complete assigned side work and other duties as instructed by the Manager.
Maintain a clean work environment and follow SNHD and Plaza health and safety standards and procedures.
Offer food and beverage suggestions to guests.
Follow procedures for comps, room charges, credit cards, officer’s checks, and coupons.
Manage guest checks and cash register procedures and complete the daily sales reconciliation report.
Polish glassware and stock Lounge Server supplies to par levels.
Interact with and entertain guests cordially and graciously, fostering guest loyalty and serving as a Goodwill Ambassador.
Maintain service standards and a friendly, relaxed atmosphere while visiting guests’ tables.
Remain alert to safety and accident prevention; promptly notify the Supervisor of accidents, irregularities, complaints, or disputes that cannot be readily resolved.
Assist with training new employees as requested.
Maintain assigned wardrobe or costumes according to established standards.
Perform other job-related duties as requested.