Lounge Manager | The Nectar Room
About The Position
The Nectar Room Lounge Manager leads the daily operations of the Lounge and oversees entertainment events. The role includes assisting with menu planning, maintaining sanitation standards, and supporting team members on the floor during peak periods. The manager works to improve guest and team member satisfaction, identify training needs, and implement action plans. Key areas of focus include financial performance, guest service, team member engagement, labor management, and satisfaction. The manager coordinates service between the kitchen and floor, maintains food-service and ambiance standards, manages entertainment logistics and talent relationships, and contributes to marketing, public relations, event evaluation, reservations, and financial analytics.
Requirements
- Bachelor's degree in Business Management or Business Administration from an accredited university.
- At least three years of experience in the hospitality industry, a fine-dining setting, or an entertainment setting.
- Familiarity with restaurant management software, including OpenTable, Micros, and Craftable.
- Demonstrated honesty and integrity, with appropriate professional behavior.
- Excellent interpersonal skills and a customer-service focus.
- Familiarity with alcohol service, food handling, safety, and other restaurant guidelines.
- Ability to encourage and build mutual trust, respect, and cooperation among team members.
- Strong leadership and supervisory skills.
- Ability to lead by example and serve as a role model.
- Meticulous attention to detail.
- Professional presentation.
Responsibilities
- Communicate company priorities, direction, and vision to team members.
- Act as a liaison between the kitchen and the floor to provide exceptional guest service.
- Communicate with and assist team members in understanding guest needs; provide guidance, feedback, and individual coaching as needed.
- Monitor the appropriateness of the restaurant's ambiance and atmosphere, including lighting, music, and table settings.
- Negotiate contracts with talent, production companies, and other industry professionals to secure performers for events.
- Coordinate event operations, including scheduling rehearsals and performances and ensuring technical elements are working properly.
- Support on-site and off-site public relations opportunities to promote the restaurant.
- Coordinate with marketing departments to develop and implement strategies across print and digital advertising, social media, live events, and public relations.
- Evaluate event success based on ticket sales, attendance, and customer satisfaction.
- Use OpenTable to book guest reservations and collect guest preferences.
- Provide financial analytics for all aspects of the venue and business.
- Demonstrate excellent guest service and create a positive atmosphere for guest relations.
- Ensure food-service standards are consistently followed.
- Perform other duties as assigned.
Benefits
- Complimentary and discounted stays at CoralTree Hospitality properties through the Team Member Travel Program.
- Unlimited discounted rates for friends and family.
- Pre-tax flexible benefit plan for healthcare and dependent care expenses.
- Medical, dental, vision, life, and disability benefits.
- Pet insurance.
- 401(k) plan with company match.
- Employee Assistance Program.
- Paid vacation, sick days, and holidays.
- Team member discounts from travel, entertainment, and retail brands.
- Special rates at Lake Nona Performance Club.
- Discounts at Tavistock Group Restaurants.
- Team member meals, uniforms, and parking.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
