Lounge Manager | The Nectar Room

CoralTree Hospitality•Orlando, FL

2d•Onsite

About The Position

The Nectar Room Lounge Manager leads the Lounge’s daily operations and oversees entertainment events. The role focuses on financial performance, superior guest service, team member engagement, labor management, and guest and team member satisfaction. The manager works to improve satisfaction, identifies training needs, and implements plans of action. Responsibilities also include coordinating entertainment and promotional activity, supporting the team on the floor during peak periods, and ensuring food service and operational standards are maintained.

Requirements

Bachelor’s degree in Business Management or Business Administration from an accredited university.
At least three years of experience in the hospitality industry, fine dining, or entertainment setting.
Familiarity with restaurant management software, including OpenTable, Micros, and Craftable.
Demonstrate honesty and integrity and model appropriate behaviors.
Excellent interpersonal skills with a focus on customer service.
Familiarity with alcohol service, food handling, safety, and other restaurant guidelines.
Ability to encourage and build mutual trust, respect, and cooperation among team members.
Strong leadership and supervisory skills.
Lead by example and serve as a role model.
Meticulous attention to detail.
Present oneself in a professional manner.

Responsibilities

Communicate company priorities, direction, and vision to team members.
Act as a liaison between the kitchen and the floor to provide exceptional guest service.
Help team members understand guest needs and provide guidance, feedback, and individual coaching when needed.
Monitor the appropriateness of the restaurant’s ambiance and atmosphere, including lighting, music, and table settings, in relation to the concept, positioning, and time of day.
Negotiate contracts with talent, production companies, and other industry professionals to secure event performers.
Coordinate event operations, including scheduling rehearsals and performances and ensuring technical elements are working properly.
Support on-site and off-site public relations opportunities to promote the restaurant.
Coordinate with marketing departments to develop and implement strategies across print and digital advertising, social media, live events, and public relations campaigns.
Evaluate event success using factors such as ticket sales, attendance, and customer satisfaction.
Use OpenTable to book guest reservations and collect guest preferences.
Provide financial analytics for all aspects of the venue and business.
Demonstrate guest-focused leadership by providing excellent service and creating a positive atmosphere for guest relations.
Ensure agreed food-service standards are followed at all times.
Assist with menu planning, maintain sanitation standards, and assist team members on the floor during peak periods.
Perform other duties as assigned.

Benefits

Team Member Travel Program with complimentary and discounted stays at CoralTree Hospitality properties.
Unlimited discounted rates for friends and family.
Pre-tax flexible benefit plan for healthcare and dependent care expenses.
Medical, dental, vision, life, and disability benefits.
Pet insurance.
401(k) plan with company match.
Employee Assistance Program.
Paid vacation, sick days, and holidays.
Team member discounts from travel, entertainment, and retail brands.
Special rates at Lake Nona Performance Club.
Discounts at Tavistock Group Restaurants.
Team member meals, uniforms, and parking.