Lounge

O'Reilly Hospitality Management • Jonesboro, AR

2d • Onsite

About The Position

The Lounge Bartender creates an inviting and enjoyable hotel lounge experience by providing exceptional guest service, preparing and serving alcoholic and non-alcoholic beverages, and assisting with food service. The role builds positive guest relationships through friendly, attentive interactions while maintaining a clean, organized, and well-stocked bar. It supports responsible alcohol service, OHM’s hospitality standards, a positive team environment, and the hotel’s guest-experience and profitability goals.

The position is based at Embassy Suites in Jonesboro, Arkansas. Scheduling is flexible based on business needs and lounge hours, with shifts primarily in the evening. The bartender must reliably work scheduled shifts and be available for weekends, holidays, and other shifts as needed. Work takes place primarily inside a hotel lounge and bar, with possible exposure to varying noise levels, temperature changes, wet floors, and cleaning products.

Requirements

• Must be at least 21 years of age and meet applicable minimum age requirements for alcohol service.
• Must obtain and maintain any required state or local alcohol service certifications or liquor cards.
• Strong guest service and interpersonal communication skills.
• Ability to prepare and serve a variety of alcoholic and non-alcoholic beverages.
• Knowledge of responsible alcohol service practices and applicable regulations.
• Basic math skills, including cash handling, payment processing, and balancing a cash bank.
• Ability to operate a POS system and standard bar equipment.
• Strong attention to detail, organization, and cleanliness.
• Ability to multitask and work efficiently in a fast-paced hospitality environment.
• Ability to work independently and contribute to a collaborative team environment.
• Professional, friendly, positive attitude and genuine desire to create exceptional guest experiences.
• Ability to stand and walk for extended periods, and frequently reach, bend, stoop, twist, and turn.
• Ability to lift, carry, push, and pull items weighing up to 30 pounds.
• Ability to safely handle glassware, bottles, bar tools, and other equipment.
• Ability to perform repetitive hand and arm movements, including pouring, mixing, cutting garnishes, washing glassware, and handling cash.
• Ability to maintain visual and auditory awareness of the lounge environment, guest needs, and service activity.
• Reliable availability for scheduled shifts, including evenings primarily, weekends, holidays, and other shifts as needed.

Nice To Haves

• High school diploma or equivalent.
• Previous bartending, restaurant, hotel, or customer service experience.
• Previous experience with beverage preparation, POS systems, and cash handling.

Responsibilities

• Welcome guests, build rapport, and provide attentive, personalized service.
• Verify guests’ age and identification before serving alcohol and follow responsible alcohol service requirements.
• Take food and beverage orders, recommend menu items, answer questions, and enter orders accurately into the POS system.
• Prepare and serve alcoholic and non-alcoholic beverages according to company recipes, presentation standards, and guest preferences.
• Engage with guests, anticipate their needs, and respond promptly to requests.
• Monitor food and beverage quality and presentation.
• Present checks, process payments, maintain an appropriate cash bank, and complete POS-verified cash drops according to company procedures.
• Set up the bar for daily operations, including preparing garnishes and stocking beverages, mixers, glassware, utensils, and supplies.
• Monitor inventory of bar essentials and communicate shortages to management.
• Wash, sanitize, and safely handle glassware, utensils, and bar equipment using designated dishwashing equipment or compartment sinks.
• Keep the bar and lounge clean, organized, and guest-ready, including shelves, coolers, counters, bar rails, bins, mirrors, bottles, fixtures, and floors.
• Perform ongoing bar maintenance, including pre-bussing, clearing tables, replacing capped ashtrays where applicable, and maintaining lounge cleanliness and appearance.
• Answer incoming calls as needed, take call-in orders, and communicate guest requests appropriately.
• Maintain and properly care for bar equipment, supplies, and assigned work areas.
• Follow company policies and procedures, brand standards, and applicable local, state, and federal laws and regulations.
• Obtain and maintain required alcohol service certification or liquor card in accordance with applicable requirements.
• Communicate professionally and positively with managers, co-workers, hotel guests, and the public.
• Support OHM’s O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety cultures.
• Perform other duties and responsibilities as required or requested.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time Team Members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED