Lot Specialist

Carvana•Franklin, OH

7d•$19 - $20

About The Position

The Lot Specialist acts as the “shopper” for designated accounts and manages outside and administrative functions for one or more departments—Dealer Consignment, Commercial Accounts, or Retail Accounts—to ensure vehicles meet auction-readiness standards. The role serves as a liaison between auction operations and customers, supports vehicle preparation and inventory management, and helps coordinate sale-day activities. The position reports to the Commercial Accounts Manager (CAM) or another designated manager. The work involves using electronic devices and computer systems to scan and track inventory, record vehicle movement, enter repair orders, and take vehicle photos. The position includes both indoor and outdoor work in changing temperatures and weather, with slightly elevated noise and minor exposure to fumes, odors, or dust. Physical activity ranges from light to medium, including frequent bending, stooping, kneeling, lifting, grasping, pushing, and pulling. Hiring is contingent on passing a background check; the role is not eligible for visa sponsorship.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Must be proficient with computer systems and applications.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.
Able to perform light to medium physical work, including frequent bending, stooping, kneeling, lifting, grasping, pushing, and pulling.

Nice To Haves

High school diploma or GED preferred.
Automotive or auction experience preferred.
Strong customer service skills and a focus on customer experience.
Ability to collaborate with departments, customers, and vendors.
Ability to multitask while maintaining attention to detail and quality.
Ability to manage deliverables and metrics against aggressive targets and timelines.
Ability to adapt to a fast-paced environment and varied duties.
Excellent verbal and written communication and effective interpersonal skills.

Responsibilities

Act as a liaison between auction operations and customers, perform pre-sale quality checks, and support operational flow.
Recommend and oversee vehicle reconditioning services, such as paintless dent repair (PDR) or glass repair, based on account criteria.
Review and write repair orders, enter them into the PC system, and coordinate repairs with shops.
Locate, number, and move vehicles to designated areas; confirm VIN, make, year, and mileage.
Track missing units and help locate vehicles for customers.
Number, tag, and sticker vehicles, mark numbers on windshields, and place units in sale spots.
Coordinate sale-lane activities to support an efficient, customer-focused auction experience.
Perform basic vehicle diagnostic determinations to decide whether vehicles need to be moved to the Mechanic Shop.
Walk vehicles with customer representatives before the sale for a final quality check.
Use electronic devices to scan inventory, record vehicle movement, and take photos as needed.
Perform other duties assigned by the designated manager.