Lead Lot Operations Specialist

Cox Communications • Ocoee, FL

2d • Onsite

About The Position

The Lead Lot Operations Specialist directs the daily operation of the vehicle check-in area, leading and coordinating driver activities and workflow. The role coordinates vehicle movement from check-in to sale staging and ensures incoming vehicles are received, stocked in, numbered, and parked in the proper areas. It provides customer service and resolves problems, while inspecting and maintaining lot operations equipment to ensure it is functional and in good working condition.

The position supervises lot operations employees by determining work procedures, preparing schedules, expediting workflow, assigning duties, and monitoring work for accuracy and compliance with policies and procedures. Under the Supervisor’s direction, the role assists with employee counseling, discipline, performance monitoring and evaluation, and performance appraisals. The specialist collaborates with recon, commercial, retail, dealer, and Vehicle Entry teams regarding lot flow and performs other duties as assigned by the manager.

Requirements

• High school diploma or GED and 7 years of experience; alternatively, a degree or certification beyond a high school diploma/GED in a related discipline and 5 years of experience, or 9 years of experience in a related field.
• Valid driver’s license and safe driving record.
• Must clear a pre-employment drug test.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship.

Responsibilities

• Direct daily operations in the vehicle check-in area and lead and coordinate driver activities and workflow.
• Coordinate vehicle movement from check-in to sale staging.
• Ensure incoming vehicles are received, stocked in, numbered, and parked in the proper areas.
• Provide quality customer service and resolve problems that may occur.
• Inspect and maintain lot operations equipment and ensure it is functional and in good working condition.
• Supervise and direct lot operations employees, including determining work procedures, preparing schedules, expediting workflow, assigning duties, and monitoring work for accuracy and compliance with policies and procedures.
• Assist the Supervisor with counseling and disciplining employees as necessary.
• Under the Supervisor’s direction, plan, monitor, and evaluate employee job performance, and assist the manager with performance appraisals.
• Collaborate with recon, commercial, retail, dealer, and Vehicle Entry teams regarding lot flow.
• Perform other duties as assigned by the manager.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteer time, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED