Lot Specialist

Carvana•Franklin, OH

About The Position

The Lot Specialist acts as the “shopper” for designated accounts and manages outside and administrative functions for one or more departments, including Dealer Consignment, Commercial Accounts, or Retail Accounts. Reporting to the Commercial Accounts Manager (CAM) or another designated manager, the role helps ensure vehicles meet auction-readiness standards. The specialist serves as a liaison between auction operations and customers, oversees vehicle preparation and repair coordination, assists with inventory control, and supports sale-day activities. The role involves indoor and outdoor work in changing weather and temperature conditions, with some exposure to elevated noise, fumes, odors, or dust. Physical activity ranges from light to medium work. Reasonable accommodations are available for employees with disabilities.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Must be able to read, write, speak, and understand English.
Proficiency with computer systems and applications.
Strong customer service skills and effective verbal, written, and interpersonal communication skills.
Ability to collaborate with multiple departments, customers, and vendors.
Ability to multitask while maintaining attention to detail and quality.
Ability to manage deliverables and metrics against aggressive targets and timelines.
Ability to work in a fast-paced environment and handle varied duties.

Nice To Haves

High school diploma or GED preferred.
Automotive or auction experience preferred.

Responsibilities

Act as a liaison between auction operations and customers, perform pre-sale quality checks, and support operational flow.
Recommend and oversee vehicle reconditioning services, such as paintless dent repair (PDR) or glass repair, according to account criteria.
Review and write repair orders, enter them into the PC system, and coordinate repairs with shops.
Locate, number, and move vehicles to designated areas, confirming VIN, make, year, and mileage.
Track missing units and help customers locate vehicles.
Number and tag vehicles, apply stickers, mark numbers on windshields, and place vehicles in sale spots.
Coordinate sale lane activities to support an efficient, customer-focused auction experience.
Perform basic vehicle diagnostic determinations to decide whether a vehicle needs to be moved to the Mechanic Shop.
Walk vehicles with customer representatives before the sale for a final quality check.
Use electronic devices to scan inventory, record vehicle movement, and take photos as needed.
Perform other duties assigned by the designated manager.