Lot Attendant - Portland, ME

Towne Park•Portland, ME

23h•$18 - $22•Onsite

About The Position

The Lot Attendant collects and reconciles parking revenue and reports accurately while providing attentive, friendly, and efficient hospitality to guests throughout their stay. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to company standards and provides exceptional customer service. The role may also require following the site management team’s parking policies and procedures. The position follows established practices and procedures, with specific directions and frequent review of work. The attendant has control over only the resources available to them. Most work is performed outdoors for extended periods, potentially for an entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or equivalent education and experience.
At least 18 years of age.
Ability to pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual-transmission vehicle and perform parallel parking.
Ability to read and write standard English, understand simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and calculate using American money and units of weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to meet the physical demands of the role, including extended sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; vision requirements include close, distance, color, peripheral, and depth perception and adjusting focus.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly.

Nice To Haves

Customer service experience.
Register or computer experience.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly and use guests’ last names when appropriate.
Remain composed and accurate under pressure; use the appropriate salutation, welcome guests, follow proper phone etiquette, assist with directions and inquiries, and stand while serving guests.
Provide guests with information about the surrounding area and attractions as needed.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Stack vehicles when necessary according to company standards, secure keys for stacked vehicles, and retrieve vehicles promptly, driving slowly and cautiously when delivering them to guests.
Collect operational data in accordance with parking operations when applicable.
Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audits, complete shift reports, and follow bank standard operating procedures.
Operate equipment such as registers, gates, point-of-sale systems, and credit card machines.
Obtain information about daily events and rates, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventory for billing.