Lot Attendant - Portland, ME

Towne Park • Portland, ME

22h • $17 - $22 • Onsite

About The Position

The Lot Attendant collects and reconciles revenue and parking reports while providing attentive, friendly, and efficient hospitality to guests throughout their stay. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles while maintaining customer-service standards. The role may also require enforcing the site management team’s parking policies and procedures.

The position follows established practices and procedures, with specific directions and frequent checks of work. It involves operating parking and payment equipment, handling guest and vehicle information securely, and assisting guests with directions, local attractions, and other inquiries. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 18 years of age and able to pass a criminal background check and drug screen.
• Valid driver’s license and clean driving record.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of customer service.
• Ability to drive a manual-transmission vehicle and perform parallel parking.
• Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and to use American money, weight, volume, and distance measurements.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to meet the physical demands of the job, including extended periods sitting or standing; potentially running, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.
• Ability to work outdoors for extended periods in conditions that may include extreme heat and cold.

Nice To Haves

• Customer service experience.
• Register or computer experience.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests and use guests’ last names when appropriate.
• Maintain composure and accuracy under pressure; welcome guests using the appropriate salutation, follow Towne Park phone etiquette, assist with directions and inquiries, and stand while serving guests.
• Provide information about the surrounding area and attractions as needed, protect guest confidentiality in accordance with HIPAA requirements, and secure customer financial and identifying information.
• Stack vehicles when necessary according to company standards, secure keys for stacked vehicles, retrieve vehicles promptly, drive cautiously when delivering vehicles, and collect parking-operations data when applicable.
• Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate equipment such as registers, gates, point-of-sale systems, and credit card machines.
• Obtain daily event and rate information, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.
• Uphold site management parking policies and procedures when required.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED