Lot Attendant - Portland, ME

Towne Park•Portland, ME

2d•$17 - $22•Onsite

About The Position

The Lot Attendant is responsible for general cleaning of the lot area, accurately collecting and reconciling revenue and parking reports, and providing attentive, friendly, and efficient hospitality to guests throughout their stay. When required, the Lot Attendant also upholds site management’s parking policies and procedures. The role involves greeting and assisting guests, providing information and directions, protecting confidential information, parking and retrieving vehicles, maintaining guest entrances and lot cleanliness, processing payments and parking records, and handling guest keys and vehicle inventories. Work is routine and follows established practices and procedures, with specific directions and frequent checks. Most work is performed outdoors for extended periods, potentially for an entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
Must be at least 18 years old and pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual transmission and perform parallel parking.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide using American money and standard weight, volume, and distance measurements; understand 24-hour and military time systems and rates based on elapsed time.
Ability to meet the physical requirements of the role, including extended periods of sitting or standing; walking, running, handling objects or controls, reaching, climbing stairs, balancing, and bending or crouching; and lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly and use guests’ last names when appropriate.
Maintain composure and accuracy under pressure, welcome guests using the appropriate salutation, follow Towne Park phone etiquette, answer inquiries, provide directions, and stand while serving guests.
Provide information about the surrounding area and attractions as needed, protect guest confidentiality in accordance with HIPAA requirements, and secure customer financial and identifying information.
Stack vehicles when necessary according to parking standards, secure keys for stacked vehicles, retrieve vehicles promptly, and drive slowly and cautiously when delivering vehicles to guests.
Collect parking operations data when applicable and check guest entrances and lot areas each shift, removing trash from common areas.
Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate relevant equipment.
Obtain daily event and rate information, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.