Lot Attendant

Paramount Recovery Service•Brentwood, CA

3d•$20 - $20

About The Position

We are seeking a dependable, professional, and customer-focused Lot Attendant. This full-time position is Monday through Friday and involves overseeing the receipt, processing, storage, and release of repossessed vehicles and personal items. The attendant also maintains a clean, organized, and professional vehicle lot and customer service area. The role requires remaining composed under pressure, communicating respectfully, de-escalating difficult customer interactions, and enforcing company policies while prioritizing customer service and safety.

Requirements

Demonstrated reliability, punctuality, and excellent attendance.
High school diploma or equivalent.
Strong customer service skills and the ability to remain calm, respectful, and professional with confrontational customers.
Excellent verbal communication, conflict-resolution, and problem-solving skills.
Ability to enforce company policies and procedures with professionalism and discretion.
Sound judgment to determine when to resolve an issue independently and when to involve management.
Ability to work independently with minimal supervision, follow directions, and communicate effectively with the team.
Valid driver's license and clean driving record.
Must be at least 22 years old for insurance purposes.
Basic proficiency with smartphones and tablets, including troubleshooting minor connectivity issues.
Strong attention to detail and ability to maintain accurate records and complete required documentation.
Ability to prioritize tasks, stay organized, and work efficiently in a fast-paced environment.
Flexibility to work overtime, weekends, or holidays as needed.

Nice To Haves

Forklift experience.

Responsibilities

Follow company safety regulations, policies, and procedures.
Receive vehicles from Recovery Agents and third-party vendors.
Inspect and clean out vehicles upon arrival, and ensure personal property is bagged, labeled, and secured.
Maintain accurate inventories of vehicles, personal property, and lot equipment.
Assist customers with vehicle releases by verifying identification and authorization and ensuring required paperwork is complete.
Interact professionally with customers who may be upset or frustrated about repossession or release of vehicles or personal items.
De-escalate difficult situations through calm communication, sound judgment, and professionalism while maintaining firm boundaries and following procedures.
Recognize when management involvement is needed and promptly escalate threats, disputes, or situations that cannot be safely resolved.
Maintain a clean, organized, and secure vehicle lot and customer service area.
Communicate effectively with Recovery Agents, management, coworkers, and customers.
Perform additional duties as assigned.