Loss Prevention Supervisor (Aruba Marriott Resort & Stellaris Casino)

Marriott•Palm Beach, FL

About The Position

The Loss Prevention Supervisor patrols property areas, supports guest room access, and helps protect guests, employees, and company assets. The role conducts emergency response drills, safety inspections, investigations, interviews, and key-control audits; monitors CCTV and alarm systems; documents and authorizes access to secured areas; and responds to emergencies, accidents, hazards, disturbances, and complaints. Duties include gathering information, preparing reports, maintaining confidentiality, contacting emergency services or administering first aid/CPR when required, enforcing applicable alcohol-control laws, escorting unwelcome persons from the property, and providing paperwork to employees. The supervisor also assists management with employee training, motivation, and coaching, and serves as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. The position requires following company policies and safety procedures, maintaining professional appearance and confidentiality, delivering guest service, communicating clearly, preparing accurate documents, and building positive working relationships. Physical duties include extended periods of standing, sitting, or walking; moving quickly in response to work situations; lifting and carrying objects; and navigating confined, elevated, uneven, or slippery areas and stairs. Other reasonable duties may be assigned by supervisors.

Requirements

At least 2 years of related work experience.
At least 1 year of supervisory experience.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to move at a speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to manipulate objects of varying sizes and weights using fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, and up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Some states may have additional licensing or registration requirements.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property, secure rooms, and assist guests with room access.
Conduct emergency response drills, daily safety and physical hazard inspections, investigations, interviews, and key-control audits.
Monitor closed-circuit television and alarm systems.
Authorize, monitor, and document access to secured areas.
Assist guests and employees during emergency situations; respond to accidents, contact EMS, or administer first aid/CPR as required.
Gather information and complete reports, maintaining confidentiality and releasing information only to authorized individuals.
Defuse disturbances according to company policies and procedures, resolve safety hazards, handle interruptions and complaints, and escort unwelcome persons from the property.
Ensure compliance with alcoholic beverage control laws and call for assistance using proper code responses.
Provide proper paperwork to employees.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, listen and respond to employee concerns, and ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.