Full-Time Loss Prevention Supervisor

Kohl's•Kernersville, NC

About The Position

As a Loss Prevention Supervisor, you will improve company profitability by executing programs related to external theft deterrence, internal investigations, and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage, and build partnerships with store and company leaders, law enforcement, and local network groups. The role involves identifying theft trends, implementing theft-prevention strategies and store awareness programs, conducting operational audits and physical security inspections, and partnering with store personnel to address improvement opportunities. You will recruit and train Loss Prevention Associates and lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists at select locations. You will maintain customer service awareness and represent Kohl’s in legal proceedings as needed. Additional tasks may be assigned. The position requires performing the listed accountabilities, maintaining prompt and regular attendance, and working at least eight hours per day, occasionally longer when business needs require, five days per week. The role also requires following company policies and safety standards, working effectively with others in a fast-paced environment, completing company training, using a computer for communication and case narratives, planning and monitoring activities across multiple stores and/or a district market, and wearing a body camera as part of daily responsibilities. Reasonable accommodations may be made for individuals with disabilities, absent undue hardship.

Requirements

Strong interpersonal and written communication skills.
Ability to work independently with initiative.
Strong customer service skills.
Ability to make quick decisions in the company’s best interest.
Ability to handle confidential information and investigations appropriately.
Detail-oriented.
Ability to comply with the company dress code, policies, procedures, standards, guidelines, and health and safety standards.
Ability to give direction and receive, understand, and proactively respond to direction from leadership and other company personnel.
Ability to work as part of a team and interact effectively and appropriately with others.
Ability to maintain composure and work in a fast-paced environment while accomplishing multiple tasks within established timeframes.
Ability to satisfactorily complete company training programs.
Ability to use a computer for communication and case narratives.
Ability to plan, prioritize, and monitor activities across multiple stores and/or a district market.
Ability to complete or oversee assigned projects in a timely manner.
Ability to wear a body camera as part of daily responsibilities.

Nice To Haves

Prior experience or background in loss prevention, security, law enforcement, or retail.
Knowledge of surveillance and basic CCTV systems.
Knowledge of, or ability to learn, Google Suite and other computer programs.

Responsibilities

Identify external and internal theft trends within assigned location(s).
Execute theft-prevention strategies, including deterring theft and conducting internal investigations to reduce exposure.
Implement store awareness programs addressing theft, safety, inventory, and shortage control.
Identify and communicate potential shortage opportunities to leaders.
Conduct operational audits and physical security inspections to ensure compliance with Kohl’s policies and procedures.
Partner with store personnel to address opportunities for improvement.
Help create a culture of honesty and an impression of control in the store.
Recruit and train new Loss Prevention Associates.
Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists at select locations.
Maintain customer service awareness.
Represent Kohl’s in legal proceedings as needed.
Maintain prompt and regular attendance and work at least eight hours per day, five days per week, occasionally working longer when necessary to meet business needs.
Use a computer for tasks such as communicating and preparing case narratives.
Plan, prioritize, and monitor activities across multiple stores and/or a district market.
Complete or oversee assigned projects in a timely manner.
Wear a body camera as part of daily responsibilities.