Full-Time Loss Prevention Service Specialist

Kohl's•Yonkers, NY

3d•Onsite

About The Position

As a Loss Prevention Service Specialist, you engage customers, promote customer service, and deter theft. You are highly visible, spend most of your time at the store entrance and other key departments, and work to raise shortage awareness among store associates. The role includes supporting store safety and security, conducting inspections and package checks, and assisting with CCTV surveillance as necessary. Additional tasks may be assigned.

Requirements

Strong communication and interpersonal skills.
Excellent collaboration skills.
High ethical standards and adherence to company policies and procedures.
Ability to perform the listed accountabilities.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to satisfactorily complete company training programs.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to meet the physical requirements of the role, including frequent climbing, squatting, stooping, kneeling, crouching, bending, twisting, reaching, lifting, grasping, pushing, and pulling.
Ability to stand and walk for the duration of a scheduled shift, at least 8 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience in a customer service environment.
Prior experience in retail loss prevention, security, or law enforcement.

Responsibilities

Promote customer service by greeting customers and supporting their needs.
Promote a neat and clean appearance at the store entrance.
Conduct associate package checks.
Conduct building and physical security inspections to minimize exposure to loss.
Promote a safe environment for associates and customers and respond to emergencies.
Support CCTV surveillance with other Loss Prevention associates as necessary.
Build partnerships with store associates and law enforcement.
Perform additional tasks as assigned.

Benefits

Paid time off (PTO)
Vacation Buy Program
Parental leave
Medical, dental, and vision coverage
Short- and long-term disability programs
Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans
401(k)
Flexible Spending Accounts
Associate discount programs with Kohl’s partners
Life insurance, including coverage options for family or pets
Other protection programs
Legal assistance
Adoption assistance