Loss Prevention Officer

Marriott•Portland, OR

About The Position

The Loss Prevention Officer protects guests, employees, property, and company assets while supporting The Ritz-Carlton’s service standards. The role patrols property areas, assists guests with room access, monitors CCTV and alarm systems, locks entrances when required, and conducts daily physical hazard inspections. The officer responds to accidents and emergencies, provides first aid or CPR as needed, contacts emergency services or other assistance, helps defuse disturbances, and escorts unwelcome persons from the property while minimizing disruption to operations. The position documents security and loss-prevention incidents, completes shift summaries and activity reports, maintains the confidentiality of reports and proprietary information, conducts investigations, gathers evidence, and interviews relevant parties. It also includes handling complaints and interruptions, reporting vehicle accidents and thefts, identifying and resolving safety hazards, and following company policies, safety requirements, appearance standards, and quality expectations. The officer communicates professionally, prepares accurate written documents, supports colleagues, and provides welcoming, attentive service to guests, including individuals with disabilities. The work involves extended periods of standing, sitting, and walking, responding quickly to situations, using computers or point-of-sale systems, inspecting tools and equipment, and moving through confined, elevated, uneven, or slippery areas and stairs or ramps. The role may require lifting or carrying objects up to 50 pounds independently and objects over 75 pounds with assistance, along with reaching, bending, twisting, and other physical movements. Some states may require additional licensing or registration.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Some states may have additional licensing or registration requirements for the position.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to read and visually verify information in a variety of formats and inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to move quickly as required by work situations, including running, walking, or jogging.
Ability to move, lift, carry, push, pull, and place objects up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, stairs, and service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to communicate professionally and prepare accurate written documents.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor CCTV, perimeter alarm systems, duress alarms, and fire life safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents and emergencies, contact EMS, and administer first aid or CPR as required.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accident and theft scenes and request assistance using proper code responses.
Maintain the confidentiality of security, loss-prevention, and property documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain the confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, maintain positive working relationships, and support team goals.
Comply with quality assurance expectations and standards and perform other reasonable duties as requested by supervisors.