Loss Prevention Officer

Marriott•Scottsdale, AZ

About The Position

The Loss Prevention Officer patrols all areas of the property and supports guest access, safety, and security. The role monitors closed-circuit television, perimeter alarms, duress alarms, and fire life-safety systems; secures entrances when required; conducts physical hazard inspections; and responds to accidents and emergencies, including contacting emergency medical services or administering first aid/CPR as needed. The officer assists guests and employees during emergencies, addresses disturbances and complaints, resolves safety hazards, escorts unwelcome persons from the property, and requests outside assistance when necessary. The position documents security and loss-prevention incidents, completes shift summaries and daily activity reports, and maintains the confidentiality of reports and other property information. It also involves reporting accidents, thefts, and other incidents; conducting investigations, gathering evidence, and interviewing relevant parties; and following company policies, safety procedures, training requirements, appearance standards, and quality expectations. The officer welcomes and assists guests, communicates professionally, prepares written documents accurately, and works cooperatively with colleagues. The job requires extended periods of standing, sitting, or walking and the ability to respond quickly to work situations. Physical activities include reading and visually checking information and equipment, using computers or point-of-sale systems, lifting and moving objects, handling items with fine motor coordination, moving through confined or elevated spaces and over uneven surfaces, using stairs or ramps, and reaching, bending, twisting, pulling, and stooping. Some states may impose additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required or preferred.
No supervisory experience is required or preferred.
No license or certification is listed as preferred; some states may have additional licensing or registration requirements.
Ability to stand, sit, or walk for extended periods or an entire work shift and move quickly in response to work situations.
Ability to read and visually verify information, inspect tools and equipment, and use computers and/or point-of-sale systems.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces and stairs or service ramps; and reach, bend, twist, pull, and stoop.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact emergency medical services, or administer first aid/CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest and employee disturbances, handle interruptions and complaints, and call for outside assistance when necessary.
Resolve safety hazards and escort unwelcome persons from the property without disrupting operations.
Report to vehicle accident and theft scenes and request assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of security, loss-prevention, and property documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality-assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.