Loss Prevention Officer

Omni Hotels & Resorts•Hot Springs, VA

13d

About The Position

The Loss Prevention Officer ensures the safety and peaceful stay of resort guests and employees, enforces hotel policies and procedures, and records assigned tasks. The officer prepares incident and accident reports accurately in the format specified by the Director of Loss Prevention. The role includes patrolling resort property, responding to safety and security needs, conducting and documenting investigations, assisting during emergencies, and maintaining accurate records while upholding confidentiality and a professional manner.

Requirements

Able to stand and walk for up to 8 hours per shift.
Available for AM and PM shifts.
Able to communicate effectively by telephone, email, radio, and written reporting.
Basic computer knowledge.
Able to reach various areas of the hotel or resort rapidly when necessary.
Able to remain calm and professional during stressful situations.
Valid driver's license and a driving record in good standing.
Able to work a flexible schedule that includes day, evening, and overnight shifts, weekends, and holidays.

Nice To Haves

First Aid/CPR certification.

Responsibilities

Patrol hotel property to protect guests, employees, and hotel assets.
Answer house calls and assist guests and associates with safety, security, and hotel operations.
Initiate and follow up on investigations of crimes against property or persons.
Assist sick or injured guests and associates and ensure documentation, reports, and witness statements are completed promptly.
Conduct investigations, prepare incident and accident reports, monitor investigations through completion, and document follow-up contacts with guests, visitors, and employees.
Maintain accurate records, including camera-monitoring records, shift activity logs, codebooks, and records of employee and guest interactions.
Monitor and distribute visitor and vendor access to the property by issuing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests requiring privacy when entering or leaving the hotel through heart-of-the-house areas.
Maintain confidentiality when handling sensitive guest or associate issues.
Assist a supervisor or director with checking alarm systems, safety and fire alarm systems, and monitoring building doors, service areas, delivery areas, and grounds.
Assist hotel management during emergencies by following safety procedures and directing guests and associates to safety.
Record, report, and correct unsafe conditions while patrolling hotel property.
Maintain a professional attitude and appearance.