Loss Prevention Officer

Marriott•Kahuku, HI

About The Position

The Loss Prevention Officer patrols property areas and supports guest safety and service, including assisting guests with room access and monitoring closed-circuit televisions, perimeter alarms, duress alarms, and fire life-safety systems. The role includes securing property entrances when required, inspecting for physical hazards, responding to accidents and emergencies, providing or arranging first aid and CPR as needed, and assisting guests and employees during emergency situations. The officer addresses disturbances and complaints, resolves safety hazards, escorts unwelcome persons from the property, reports to vehicle accident and theft scenes, and summons assistance using proper code responses. The position requires documenting incidents and daily activities, maintaining the confidentiality of security and property records, conducting investigations, gathering evidence, and interviewing relevant parties. The role also requires following company policies and safety procedures, reporting accidents and unsafe conditions, completing required training and certifications, maintaining a clean and professional appearance, protecting company assets and confidential information, and delivering courteous guest service. Officers communicate professionally, prepare and review written documents, use computers or point-of-sale systems to access work information, and cooperate with colleagues to meet shared goals and quality standards. Some states may have additional licensing or registration requirements for this position.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed as a preferred qualification; some states may have additional licensing or registration requirements.
Ability to read and visually verify information in various formats, including small print, and visually inspect tools, equipment, or machines.
Ability to move at a speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods, including an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to communicate professionally, prepare and review written documents, provide guest service, and work cooperatively with others.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents; contact EMS or administer first aid and CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances, handle interruptions and complaints, and call for outside assistance when necessary.
Resolve safety hazards and escort unwelcome persons from the property without disrupting orderly operations.
Report to vehicle accident and theft scenes and call for assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain confidentiality of security, Loss Prevention, and property records; release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications, maintain a clean and professional uniform and appearance, and protect company assets and proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Use computers and/or point-of-sale systems to enter and locate work-related information.
Perform other reasonable job duties as requested by supervisors.