Loss Prevention Officer

Marriott • Aurora District, CO

11d

About The Position

The Loss Prevention Officer protects guests, employees, and property by patrolling the property, monitoring security and life-safety systems, responding to emergencies and disturbances, addressing safety hazards, and documenting incidents. The role also conducts investigations, gathers evidence, interviews relevant parties, and maintains the confidentiality of security and property records. Officers provide guest assistance, communicate professionally, work collaboratively, and follow company policies, safety requirements, and quality standards. Some states may have additional licensing or registration requirements for this position.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is listed as required; some states may have additional licensing or registration requirements.
• Ability to stand, sit, or walk for extended periods, including an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to read and visually verify information in varied formats, visually inspect tools and equipment, and use computers or point-of-sale systems.
• Ability to communicate professionally, prepare and review written documents accurately, and work effectively with others.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
• Lock property entrances when required and conduct daily physical hazard inspections.
• Respond to accidents, contact EMS, or administer first aid or CPR as required.
• Assist guests and employees during emergencies; notify appropriate individuals about accidents, attacks, and other incidents.
• Defuse guest or employee disturbances and call for outside assistance when necessary.
• Complete incident reports and Loss Prevention shift summaries or daily activity reports.
• Handle interruptions and complaints and resolve safety-hazard situations.
• Escort unwelcome persons from the property without disrupting normal operations.
• Respond to vehicle accidents and thefts and request assistance using proper code responses.
• Maintain confidentiality of security, Loss Prevention, and property reports and release information only to authorized individuals.
• Conduct investigations, gather evidence, and interview relevant parties.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications; maintain a clean, professional uniform and appearance; protect proprietary information and company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally and prepare and review written documents accurately and completely.
• Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
• Read and visually verify information; inspect tools, equipment, or machines; and enter and locate work-related information using computers or point-of-sale systems.
• Move at the speed needed to respond to work situations and perform the physical activities required by the role.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Marriott offers a range of benefits intended to support associates and their families, wellbeing, careers, and personal interests. Eligibility and options vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED