Loss Prevention Officer

Marriott•Fort Worth, TX

11d•Onsite

About The Position

The Loss Prevention Officer patrols property areas, assists guests with room access, monitors closed-circuit televisions and alarm and fire-life-safety systems, and locks property entrances when required. The role involves inspecting for physical hazards, responding to accidents and emergencies, administering first aid or CPR when required, and notifying appropriate parties of incidents. The officer handles disturbances and complaints, addresses safety hazards, escorts unwelcome persons from the property, reports to vehicle accident or theft scenes, and requests assistance using appropriate code responses. The officer documents incidents and daily activities, maintains the confidentiality of security and property records, conducts investigations, gathers evidence, and interviews relevant parties. The position also requires following company policies and safety standards, maintaining a clean and professional appearance, protecting company assets and proprietary information, providing courteous guest service, communicating professionally, preparing accurate written documents, and working cooperatively with others. The work includes extended periods of standing, sitting, or walking; responding quickly to situations; using computers or point-of-sale systems; visually inspecting information and equipment; and moving through confined, elevated, uneven, or slippery spaces and on stairs or ramps. The officer may lift, carry, push, pull, and place objects up to 50 pounds without assistance and objects over 75 pounds with assistance. Some states may have additional licensing or registration requirements.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
Some states may have additional licensing or registration requirements.
Ability to communicate clearly and professionally and prepare written documents accurately.
Ability to use computers and/or point-of-sale systems and visually verify information and inspect equipment.
Ability to stand, sit, or walk for extended periods, including an entire work shift, and move quickly in response to work situations.
Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to move through narrow, confined, or elevated spaces; traverse sloping, uneven, or slippery surfaces; use stairs or service ramps; and reach, bend, twist, pull, and stoop.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire-life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents; contact EMS or administer first aid or CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest and employee disturbances, call for outside assistance if necessary, and handle interruptions and complaints.
Resolve safety hazards and escort unwelcome persons from the property without disrupting operations.
Report to vehicle accident and theft scenes and request assistance using proper code responses.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Maintain the confidentiality of security, Loss Prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Use computers and/or point-of-sale systems to enter and locate work-related information; visually inspect information, tools, equipment, or machines.
Perform physical tasks including standing, sitting, walking, moving quickly, lifting and carrying objects, and navigating confined, elevated, uneven, or slippery areas and stairs or ramps.
Perform other reasonable job duties as requested by supervisors.