Loss Prevention Officer

Albertsons • Melrose Park, IL

4d

About The Position

The Loss Prevention Officer monitors security systems and access to the complex, manages incoming telephone communications, and communicates emergency information to DC Security Operations. The role maintains activity logs and security records, reviews and files shift paperwork, manages card-access records, and conducts maintenance audits of security equipment. The officer supports security investigations by providing information about card access and CCTV footage, documents loss prevention activity and incidents, and forwards reports to security management or supervision for follow-up. The role also makes emergency notifications to police and fire departments, dispatches security personnel for emergency response, monitors the Yard Management System (PINC), and adjusts inbound and outbound complex traffic using Google Documents. Additional duties include answering and transferring calls, handling inquiries tactfully, and performing other related duties as assigned. Work is fast-paced and takes place mostly in a temperature-controlled office environment. The position involves sitting for extended periods and may require weekend or night work as business dictates.

Requirements

• Customer service experience.
• Proficient computer skills, including Microsoft Office.
• Knowledge of security CCTV systems.
• Ability to work independently and handle situations in the absence of the Loss Prevention Supervisor.
• Sound judgment in decision-making and problem-solving.
• Strong conflict-resolution skills.
• Ability to work effectively with associates and management at all levels.
• Strong interpersonal skills and the ability to lead and influence others.
• High degree of initiative and ability to work as a team player.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage confidential information.
• Ability to multitask.
• Operational awareness.

Responsibilities

• Supervise and monitor the access system, intrusion and fire alarms, emergency phones, and CCTV system.
• Manage incoming telephone communications from the complex and tactfully handle and transfer inquiries.
• Communicate emergency information to DC Security Operations.
• Maintain activity logs and records relevant to tasks performed.
• Review shift paperwork for completeness and accuracy and file it properly.
• Maintain records and create access related to the complex card-access system.
• Conduct maintenance audits of security equipment, including CCTV and alarm systems.
• Assist with security investigations and provide DC Management with detailed card-access and CCTV information.
• Document loss prevention activities at gates and lobbies according to established procedures.
• Complete incident reports for security and loss prevention issues and forward them to security management or supervision for follow-up.
• Notify police and fire departments of emergencies and dispatch security personnel for emergency response.
• Monitor the Yard Management System (PINC) and make needed adjustments.
• Monitor and adjust inbound and outbound complex traffic using Google Documents.
• Perform other related duties as assigned.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of earned wages before payday through a partnership with Stream.
• Flexible work schedules.
• Associate discounts.
• Training, career growth, and development opportunities.
• Health and welfare benefits for eligible employees, including medical, dental, and 401(k).
• Vacation / Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed