Loss Prevention Officer

Marriott • Hyattsville, MD

4h • $22 - $24

About The Position

The Loss Prevention Officer patrols all areas of the property and helps guests with room access. The role monitors closed-circuit televisions, perimeter alarm, duress alarm, and fire life safety systems; locks property entrances when required; and conducts daily physical hazard inspections. The officer responds to accidents and emergencies, contacts EMS or administers first aid/CPR as needed, assists guests and employees in emergency situations, notifies appropriate individuals about incidents, defuses disturbances, and calls for outside assistance when necessary. The position also handles interruptions and complaints, resolves safety hazards, escorts unwelcome persons from the property, responds to vehicle accidents and thefts, and uses proper code responses to request assistance.

The officer documents security and loss prevention incidents and daily activity, maintains confidentiality of reports and proprietary information, conducts investigations, gathers evidence, and interviews relevant parties. The role includes following company policies and procedures; reporting accidents, injuries, and unsafe conditions; completing safety training and certifications; maintaining a clean, professional appearance; protecting company assets; and meeting guest-service, communication, teamwork, and quality-assurance standards. Other reasonable duties may be assigned by supervisors. Some states may have additional licensing or registration requirements for this position.

The work involves using computers and/or point-of-sale systems, reading and visually verifying information, and inspecting tools, equipment, or machines. Physical activities include standing, sitting, or walking for extended periods or a full shift; moving quickly or running in response to situations; lifting and carrying objects under or over 75 pounds as specified; manipulating objects with fine motor skills and hand-eye coordination; moving through confined or elevated spaces and over uneven or slippery surfaces; using stairs or ramps; and reaching, bending, twisting, pulling, and stooping.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• Some states may have additional licensing or registration requirements for this position.
• Ability to read and visually verify information in a variety of formats and visually inspect tools, equipment, or machines.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Ability to stand, sit, or walk for extended periods or an entire work shift and move quickly, including running, walking, or jogging, to respond to work situations.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
• Ability to manipulate objects of varying sizes and weights using fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, including stairs and service ramps.
• Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
• License or certification: None.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire life safety systems.
• Lock property entrances when required and conduct daily physical hazard inspections.
• Respond to accidents and emergencies; contact EMS or administer first aid/CPR as required.
• Assist guests and employees during emergencies and notify appropriate individuals about incidents.
• Defuse guest and employee disturbances and call for outside assistance when necessary.
• Handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property without disrupting operations.
• Respond to vehicle accidents and thefts and request assistance using proper code responses.
• Complete incident reports and Loss Prevention shift summaries/daily activity reports.
• Maintain confidentiality of security, loss prevention, and property reports and release information only to authorized individuals.
• Conduct investigations, gather evidence, and interview relevant parties.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally and prepare and review written documents accurately and completely.
• Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Marriott offers a range of benefits designed to support employees and their families, wellbeing, careers, and personal interests; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED